At a Glance
- Tasks: Lead a team to provide exceptional customer service at Birmingham Airport.
- Company: Join Wilson James, a diverse and inclusive employer.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Opportunities for training, progression, and a dynamic work environment.
- Why this job: Be the first point of contact for travellers and make their journey smoother.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
Concierge/Host Permanent Full-Time role. Location: Birmingham Airport. Hours: Various hours. Pay: £13.60 hourly rate.
Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Concierge/Host, playing a crucial role where you will be working as a member of the Concierge / Host team. You will effectively lead on a day to day basis the operation and management of your areas and the employees assigned to the shift in that area following operational, quality, legislative and Company guidelines.
About the Role
- To ensure you manage a team of Customer Care Agents to carry out their duties efficiently and competently.
- To communicate effectively between management and the teams on company, operational and training issues.
- Ensure Customer Care Agents are properly equipped with uniform and operational equipment escalating issues to OPM and TM as appropriate.
- Professional hosting/greeting of the Assisted Travel Help Desk which is the first point of contact for departing customers needing assistance.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing - Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support - Discounts on hundreds of retail sites, Cycle to Work scheme.
What we are looking for
- Previous experience in a customer service/Customer care environment.
- Excellent communication skills with an empathic nature.
- Demonstrate excellent customer service and experience working within a customer facing operational environment.
- Willingness to adapt to changing circumstances.
- Ability to understand the unique needs of customers.
- Basic IT Skills.
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
Interested? Apply now and let your career take off!
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Concierge/Host employer: Job Search Place Limited
Join Wilson James at Birmingham Airport as a Concierge/Host, where you will be part of a dynamic team dedicated to providing exceptional customer service. With a strong focus on employee growth through various training and development opportunities, alongside a comprehensive benefits package including lifestyle perks and health support, we foster a supportive work culture that values your contributions. Experience a rewarding career in a vibrant environment that prioritises both your professional and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Host
✨Tip Number 1
Get to know the company! Research Wilson James and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Concierge/Host, you'll need to be a pro at interacting with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled difficult situations. This will help you stand out as someone who can think on their feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Birmingham Airport.
We think you need these skills to ace Concierge/Host
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Concierge/Host role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role at Birmingham Airport. Share specific examples of how you've excelled in customer service and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge/Host role. Familiarise yourself with the key responsibilities, such as managing Customer Care Agents and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Concierge/Host, effective communication is crucial. Prepare examples from your past experiences where you successfully communicated with teams or customers. Highlight your ability to adapt your communication style to different situations, especially under pressure.
✨Demonstrate Empathy and Customer Focus
Think of specific instances where you've gone above and beyond for a customer. During the interview, share these stories to illustrate your empathic nature and commitment to customer satisfaction. This will resonate well with the interviewers looking for someone who understands unique customer needs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to potential emergencies or challenging customer interactions. This will help you feel more prepared and confident during the interview.
