At a Glance
- Tasks: Provide top-notch concierge services and assist guests with their needs.
- Company: Join The Londoner, a prestigious 5 Star Luxury Hotel in London.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for personal growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in a 5 Star hotel, excellent communication skills, and a valid UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Concierge to join our Concierge Team at The Londoner, our 5 Star Luxury Hotel.
An amazing opportunity has arisen to join our 5 Star Luxury Hotel The Londoner as a Concierge team member. The role of Concierge is an integral role and key to the success of The Londoner Concierge team. As Concierge you will support and offer excellent concierge services to our guests during their stay. You will be responsible for assisting our guests with taxi bookings, reservations, and general enquiries. You will be expected to deliver The Londoner standards at all times.
About You
- Current concierge experience within a 5 Star hotel environment within London.
- Local area knowledge.
- Excellent communication skills both verbally and written.
- Hold a valid UK driving license.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
Additional Benefits
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge employer: Job Search Place Limited
The Londoner is an exceptional employer, offering a vibrant work culture within a prestigious 5 Star Luxury Hotel in the heart of London. With competitive salaries, generous holiday allowances, and a strong focus on employee development through training programmes and promotion opportunities, we ensure our team members thrive both personally and professionally. Enjoy unique benefits such as complimentary stays, preferential accommodation rates, and regular social events that foster a sense of community among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at The Londoner or similar hotels. Attend local events or join online groups to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your local knowledge! When you get the chance to chat with hiring managers or during interviews, share your insights about the best spots in London. This will demonstrate your expertise and passion for the role of Concierge.
✨Tip Number 3
Practice your communication skills! Since excellent verbal and written communication is key for a Concierge, consider role-playing common guest scenarios with friends or family. This will help you feel more confident when it comes to real-life situations.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your personality and enthusiasm for the role.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your current concierge experience, especially if it's within a 5 Star hotel in London. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Local Knowledge is Key:Demonstrate your local area knowledge in your application. Mention any favourite spots or hidden gems you know about that could enhance our guests' experiences. It shows us you're not just a concierge, but a true London expert!
Communication is Everything:Since excellent communication skills are a must, make sure your written application reflects this. Keep it clear, concise, and friendly – we want to get a sense of your personality through your words!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of The Londoner and its services. Familiarise yourself with the local area, popular attractions, and any recent news about the hotel. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experience to demonstrate how you've effectively communicated with guests and resolved issues.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the company’s standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle guest requests or complaints. Prepare specific examples that highlight your ability to deliver exceptional service under pressure.
