At a Glance
- Tasks: Manage a vibrant workspace, ensuring customer satisfaction and team motivation.
- Company: Join the world's largest workspace network at Regus.
- Benefits: Competitive salary, inspiring work environment, and training opportunities.
- Other info: Great career growth in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team that promotes freedom and collaboration.
- Qualifications: Strong multitasking, communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Please note, you will be employed by a Regus Franchise Owner. At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses.
The opportunity: As a Community Manager, you'll be responsible for the smooth running of your Regus centre. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus: You start the day with an informal team talk over coffee, to plan the day and make sure everyone's prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you: We're looking for someone who has the experience and aptitude to manage a smooth running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer: On top of a competitive salary package you'll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Community Manager employer: Job Search Place Limited
At Regus, we pride ourselves on being an exceptional employer, offering a vibrant and inspiring work environment where Community Managers can thrive. With a strong focus on employee development and a culture that promotes teamwork and customer satisfaction, you'll find ample opportunities to grow your career while making a meaningful impact in the lives of our members. Join us in creating a workspace that empowers freedom and fosters connections among businesses in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Tip Number 1
Network like a pro! Attend local events or online meetups related to community management. It's all about making connections and showing your enthusiasm for the role. Plus, you never know who might have a lead on a job!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for community building shine through. Share stories about how you've created great environments in the past – it’ll make you memorable!
✨Tip Number 3
Research the company culture! Before any interview, dive into Regus’s values and mission. Tailor your answers to show how you align with their goals of creating a happier workspace for everyone.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your appreciation and keeps you on their radar. And remember, apply directly through our website for the best chance!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re looking for someone who can motivate a team and create a great working environment.
Tailor Your Application:Make sure to tailor your application specifically for the Community Manager role. Highlight your experience in managing operations and customer service, and how you’ve successfully handled multitasking in fast-paced environments. This will show us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Regus and how you can contribute to our mission.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, make sure you research Regus and understand their mission to create a better workspace for customers. Familiarise yourself with their products and services so you can confidently discuss how you can promote them effectively.
✨Showcase Your Multitasking Skills
As a Community Manager, you'll need to juggle various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities at once. This will demonstrate your ability to handle the dynamic environment at Regus.
✨Communicate with Confidence
Since the role involves a lot of interaction with customers and team members, practice your communication skills. Be ready to share how you've resolved customer issues in the past and how you keep your team motivated and focused on service excellence.
✨Be Ready to Adapt
The ability to adapt to fast-changing situations is crucial. Think of scenarios where you've had to pivot quickly and how you handled those changes. This will show that you're not just positive and enthusiastic, but also flexible in your approach.
