At a Glance
- Tasks: Manage local tenancies and create vibrant, safe communities in Dudley.
- Company: Dudley MBC, committed to community and diversity.
- Benefits: Full-time role with a focus on community impact and support.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough.
Responsibilities
- To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
- To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies.
- To provide responsive services to customers to create attractive, well maintained, safer estates.
- To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams/services.
Qualifications and Experience
The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required.
Application, Diversity and Data
For an informal discussion please contact Kirstie Young, Community Housing Team Manager.
All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team.
Community Housing Officer employer: Job Search Place Limited
Dudley MBC is an excellent employer, offering a supportive and inclusive work environment that prioritises community engagement and employee development. As a Community Housing Officer, you will have the opportunity to make a meaningful impact in the lives of local residents while benefiting from a collaborative culture and access to training resources that foster professional growth. Located in Dudley, this role allows for a strong connection with the community, ensuring that your work is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Officer
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching Dudley and its housing needs. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former Community Housing Officers on LinkedIn or local community forums. They can provide insider tips and might even give you a heads-up about the role or the team culture.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Community Housing Officer and how you'd handle them. Practising your responses will help you feel more confident when it comes to the real deal.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Community Housing Officer
Some tips for your application 🫡
Show Your Passion for Community Housing:When writing your application, let your enthusiasm for community housing shine through! We want to see how much you care about making a difference in people's lives and improving their living conditions.
Tailor Your Experience:Make sure to highlight your relevant experience in housing roles. We’re looking for specific examples of how you've provided excellent customer service and managed tenancies effectively. This will help us see that you're the right fit for the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and suitability for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Patch
Familiarise yourself with the Dudley Borough area you'll be managing. Understand the demographics, key issues, and community needs. This will show your commitment and help you answer questions about how you would engage with tenants and improve their living conditions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved conflicts or improved tenant satisfaction, as this role is all about being responsive to community needs.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your experience aligns with the responsibilities of managing tenancies and collaborating with other teams. Be specific about how you can contribute to creating attractive and safe estates.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about the challenges faced in the community or how success is measured in this role. It shows your interest and helps you gauge if the position is right for you.
