At a Glance
- Tasks: Engage the community through fitness classes and programmes while ensuring a welcoming gym environment.
- Company: Join a vibrant team dedicated to promoting health and fitness in the community.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Opportunities for personal development and potential career growth in the fitness industry.
- Why this job: Make a positive impact on people's lives while pursuing your passion for fitness.
- Qualifications: Customer service experience and a Level 2 Fitness Instructor qualification are essential.
The predicted salary is between 25000 - 32000 £ per year.
Role Statement: To meet stakeholders' expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.
Key Accountabilities:
- Community Engagement: Work with Coin Street and lead community engagement programmes. Coordinate community‑based classes and design grant‑funded programmes.
- Member Service: Provide a welcoming environment for all members and guests. Handle enquiries, technique correction, spotting support, and complaints. Deliver gym‑floor classes and cover on short notice.
- Collect & Report User Feedback: Collate comments, complete questionnaires, and use data to evolve classes and studio timetable.
- Cleanliness & Safety: Complete daily health & maintenance checks. Maintain high cleanliness standards: clean equipment, pick up rubbish, replenish stocks, return equipment. Remove dangerous materials, observe & record areas needing attention.
- Health & Safety Procedures: Report incidents to Duty Manager, follow building evacuation procedures, report concerns.
- Induction & Personal Programmes: Conduct inductions, consider individual needs, provide suitable programme, monitor progress.
- Positive Working Environment: Cover staff in emergencies, perform tasks as needed, attend meetings, undertake training.
These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.
Performance Indicators:
- Mystery shop feedback
- Achievement of positive customer feedback (member survey & informal)
- Positive feedback from community classes
- Achievement of all users targets
- Maintenance of accurate records
- Cleanliness levels
- Prospecting data
Person Specification:
Skills:
- Essential: Excellent customer service skills, open to new ideas and self‑development, ability to handle customer complaints with tact, good communication skills (written & oral), good organisational skills, ability to work under pressure.
- Desirable: Knowledge of computerised member management system (ideally Legend), good Word & Excel skills and general computer skills, awareness of health and safety.
Qualifications and Experience:
- Essential: Experience in Customer Services, Level 2 Fitness Instructor Qualification, ability to comply with JHT DBS policy.
- Desirable: Level 3 personal Trainer qualification, experience in Health and Fitness Industry, experience in teaching group classes, group exercises qualifications (e.g., Les Mills, indoor cycling), additional specialist fitness qualifications (e.g., pre/post natal), current 1st Aid Training.
Community Fitness & Active Programs Coordinator employer: Job Search Place Limited
As a Community Fitness & Active Programs Coordinator, you will thrive in a supportive and dynamic environment that prioritises community engagement and personal development. Our organisation fosters a culture of inclusivity and teamwork, offering ample opportunities for professional growth through training and diverse programming initiatives. Located in the heart of Coin Street, we provide a vibrant workplace where your contributions directly enhance the well-being of our community members.
StudySmarter Expert Advice🤫
We think this is how you could land Community Fitness & Active Programs Coordinator
✨Tip Number 1
Get to know the community! Attend local events and engage with potential members. This will not only help you understand their needs but also show your commitment to the role.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've handled complaints or created a welcoming environment in previous roles.
✨Tip Number 3
Be proactive! If you see an opportunity to improve a class or programme, mention it. Employers love candidates who can think on their feet and bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Community Fitness & Active Programs Coordinator
Some tips for your application 🫡
Show Your Passion for Community Engagement:When writing your application, let us see your enthusiasm for community fitness and engagement. Share any relevant experiences where you've successfully coordinated classes or programmes that brought people together. We love to see candidates who genuinely care about making a positive impact!
Highlight Your Customer Service Skills:Since this role is all about providing an outstanding member experience, make sure to showcase your customer service skills in your application. Talk about how you've handled enquiries or complaints in the past, and how you created a welcoming environment for everyone. We want to know how you can contribute to our friendly atmosphere!
Be Organised and Detail-Oriented:In your written application, demonstrate your organisational skills by being clear and concise. Use bullet points if necessary to highlight your qualifications and experiences. We appreciate candidates who can keep things tidy and maintain high standards, just like we do at StudySmarter!
Tailor Your Application to Us:Make sure to tailor your application specifically for the Community Fitness & Active Programs Coordinator role. Mention how your skills align with our key accountabilities and performance indicators. Applying through our website is the best way to ensure your application gets noticed, so don’t forget to hit that submit button!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Community
Before the interview, research the community you’ll be engaging with. Understand their needs and preferences when it comes to fitness and active programmes. This will help you demonstrate your commitment to tailoring services that resonate with them.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled complaints or created a welcoming environment. Being able to articulate these experiences will show your potential employer that you can maintain high standards of member service.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle specific situations, like managing a class on short notice or dealing with a safety issue. Practise your responses to these scenarios so you can convey your problem-solving skills and ability to work under pressure.
✨Highlight Your Qualifications
Make sure to mention any relevant qualifications, especially your Level 2 Fitness Instructor Qualification and any group exercise certifications. If you have experience with specific programmes or tools, like a member management system, bring that up too—it shows you're prepared and knowledgeable.
