At a Glance
- Tasks: Welcome guests, manage bookings, and provide info on park activities.
- Company: Join Park Holidays, a vibrant holiday destination with a friendly atmosphere.
- Benefits: Enjoy discounts on holidays, dining, and free eye tests.
- Other info: Flexible hours in a fun, fast-paced environment with growth opportunities.
- Why this job: Be the face of our park and create memorable experiences for visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Compensation: £12.71 Per Hour Weekly Hours: 24
Overview
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment.
As the first point of contact for our guests, you'll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
- Job Duties
- Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities and local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards, etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls - upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills
- A passion for customer service and a friendly, approachable manner
- Good organisational skills and attention to detail
- Ability to work independently and as part of a team
- Previous reception or front-of-house experience is desirable but not essential
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
- Employee Benefits
- Generous discount on holidays across our parks
- Discount at all restaurants in the park for you and your family
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
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We think you need these skills to ace Receptionist in Combe Martin
Communication Skills
Customer Service
Interpersonal Skills
Organisational Skills
Attention to Detail
Administration Skills
Teamwork
