At a Glance
- Tasks: Be the friendly face of our medical centre, greeting visitors and managing appointments.
- Company: Join a supportive team in a dynamic healthcare environment.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Make a difference by ensuring claimant wellbeing and providing excellent service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Receptionist plays a very important part in the team and the day to day running of the business, being the first and last point of contact for all visitors and staff. The role involves greeting claimants and companions, managing venue security, exchanging information, and ensuring claimant wellbeing is central to all activities.
Responsibilities
- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS, including re-scheduling as required.
- Open and lock the venue and ensure all security procedures are followed.
- Identify and validate all attendees, directing claimants to their appointments.
- Perform day to day organisational and administrative duties: data entry, maintenance of CRM/PRS systems, uploading documents to the H&S System CASPER as a H&S site Champion.
- Maintain business office supplies and keep an up to date record of stationery surplus.
- Ensure the venue is always kept to a professional standard.
- Provide relevant information to claimants and support staff during visits.
- Offer directions over the telephone, demonstrating knowledge of local transport routes.
- Contribute to the strategic management and development of the business.
Qualifications & Requirements
- Experience as a receptionist and customer service (customer facing).
- Good planning and organisational skills.
- IT literacy: MS Teams, Word, Outlook and CRM systems.
- Experience of conflict resolution and de-escalation techniques in a face to face environment.
- Strong verbal and written communication skills.
- Friendly disposition and customer service ethos.
- Ability to initiate contact with claimants, companions and visitors and respond to requests.
- Willingly attend all training and development courses.
- Polite, approachable, attentive and a good listener.
- Excellent time management skills; punctual and able to work without supervision.
Location & Working Hours
Coleraine, United Kingdom
Full time, permanent position. Shift pattern: Monday - Friday, 08:30 - 17:00. Receptionist will spend approximately 70% of time greeting visitors; remaining time will be spent on documentation, rebooking appointments, stationary orders, archiving, training, updating systems, and venue facilities management including health and safety.
Benefits
- Salary: £26,227.50 annual.
- 25 days holiday (rising to 27).
- Opportunity to buy extra leave.
- Paid day off for volunteering or a cause of your choice.
- Auto enrolment to pension and life assurance.
- Cycle2Work scheme.
- 15 weeks fully paid maternity, adoption and shared parental leave.
- Two weeks paternity pay.
- Additional voluntary benefits: discounts on retail, socialising, health and wellbeing, travel, and technology.
- Access to Employee Network Groups.
- Access to the Headspace app for you and up to 5 family or friends.
Equal Opportunities
Capita is an equal opportunity and Disability Confident employer. We welcome applications from people of all backgrounds and will consider reasonable adjustments during the recruitment process. Please contact or call for assistance.
Medical Centre Administrator in Coleraine employer: Job Search Place Limited
At Capita, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Coleraine. As a Medical Centre Administrator, you will benefit from a competitive salary, generous holiday allowance, and opportunities for personal growth through training and development. Our commitment to employee wellbeing is reflected in our additional benefits, including paid volunteering days and access to wellness resources, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Centre Administrator in Coleraine
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Job Search Place Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Job Search Place Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Job Search Place Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Centre Administrator in Coleraine
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
