At a Glance
- Tasks: Lead shifts, drive sales, and support your team in a vibrant retail environment.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Other info: Be part of an inclusive team that values your growth and contributions.
- Why this job: Make a real impact while developing your leadership skills in a supportive culture.
- Qualifications: Retail management experience is a plus, but passion and teamwork are key.
The predicted salary is between 24000 - 30000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Maximise profit.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Leadership:
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Retail Duty Manager – Lead Shifts & Drive Sales in Coatbridge employer: Job Search Place Limited
As a leading employer in the retail sector, we pride ourselves on fostering a supportive and inclusive work environment where our team members can thrive. With clear career pathways, generous benefits including a 15% discount across all stores, and a commitment to employee development, we ensure that our Duty Managers not only drive sales but also grow personally and professionally. Join us in creating a culture that values respect, enthusiasm, and customer care, making every day rewarding for both our employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Duty Manager – Lead Shifts & Drive Sales in Coatbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Since the role is all about managing shifts and driving sales, think of examples from your past experiences where you've led a team or improved sales. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show your passion for customer service! Retail is all about the customers, so be prepared to discuss how you would create an inclusive environment and ensure every customer feels valued. This will resonate well with the company's focus on loving their customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Retail Duty Manager – Lead Shifts & Drive Sales in Coatbridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely care about delivering great experiences for our customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and responsibilities are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at Iceland.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and how they support their teams. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved sales. Highlight your ability to engage and develop people, as this is key to the role.
✨Be Ready to Discuss Sales Strategies
Since driving sales is a major part of the job, think about how you can contribute to that goal. Be prepared to discuss specific strategies you’ve used in the past to boost sales or improve customer experience. This shows you’re proactive and results-driven.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured, or what the biggest challenges are. This not only shows your interest but also helps you gauge if the company is the right fit for you.
