At a Glance
- Tasks: Handle hotel reservations and provide top-notch customer service to guests.
- Company: Join the Hilton family, known for its excellence in hospitality.
- Benefits: Enjoy discounted stays, private healthcare, and free meals while on duty.
- Other info: Great opportunities for career growth and training within a global brand.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Reporting to the Commercial Office Manager, you will ideally have previous hotel reservations/reception experience within a Hilton branded property. Your cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the Doubletree by Hilton Woking.
As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, enquiries into contracted business
- Respond, positively, to sales enquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organisational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Previous hotel reception experience, ideally with a Hilton brand
Benefits:
- GoHilton - you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan - financial assistance towards the cost of healthcare
- 2 x annual salary life assurance
- Learning and development opportunities - from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University'
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free of charge freshly cooked meals to enjoy on duty
- Free of charge dry cleaning of suiting items
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Reservations Specialist - Hotels employer: Job Search Place Limited
As a Cluster Reservations Specialist at Hilton, you will join a dynamic team dedicated to delivering exceptional customer service across our prestigious hotels in Kensington, Victoria, and Woking. With a strong focus on employee growth, we offer extensive training opportunities, a supportive work culture, and unique benefits such as discounted travel rates and private healthcare. Our commitment to recognising achievements through initiatives like the Hero Of The Month programme makes Hilton an outstanding employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Specialist - Hotels
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Cluster Reservations Specialist role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations and customer inquiries, make sure you’re comfortable speaking on the phone. Try role-playing with a friend to nail down your communication style and professionalism.
✨Tip Number 3
Show off your customer service passion! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for customers in past roles. This will highlight your fit for the Cluster Reservations Agent position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Hilton family!
We think you need these skills to ace Cluster Reservations Specialist - Hotels
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous hotel reservations or reception experience, especially if it's with a Hilton brand. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since you'll be the first point of contact for guests, it's crucial to demonstrate your excellent communication skills in your application. Whether it's in your CV or cover letter, make sure to highlight any relevant experiences that showcase your ability to engage with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotels
Familiarise yourself with the specific Hilton properties you'll be working with, like the 5-star Hilton Curio Hotel in Kensington. Understanding their unique offerings and customer service standards will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to deliver excellent customer service. Think of situations where you turned a negative experience into a positive one, as this will resonate well with the interviewers looking for a passion for guest satisfaction.
✨Practice Your Communication Skills
Since a professional telephone manner is crucial for this role, practice answering common reservation-related questions out loud. This will help you sound confident and articulate during the interview, showcasing your excellent communication skills.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment like hotel reservations. This will show that you can handle the demands of the role effectively.
