At a Glance
- Tasks: Be the first point of contact for hotel reservations and provide top-notch customer service.
- Company: Join Hilton, a global leader in hospitality with a focus on teamwork and excellence.
- Benefits: Enjoy discounted travel rates, private healthcare, and free meals while on duty.
- Other info: Opportunities for growth and development within a supportive team environment.
- Why this job: Kickstart your career in hospitality and make guests' experiences unforgettable.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Reporting to the Commercial Office Manager, you will ideally have previous hotel reservations/reception experience within a Hilton branded property. Your cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the Doubletree by Hilton Woking.
As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, enquiries into contracted business
- Respond, positively, to sales enquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organisational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Previous hotel reception experience, ideally with a Hilton brand
Benefits:
- GoHilton - you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan - financial assistance towards the cost of healthcare
- 2 x annual salary life assurance
- Learning and development opportunities - from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University'
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free of charge freshly cooked meals to enjoy on duty
- Free of charge dry cleaning of suiting items
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Reservations Agent employer: Job Search Place Limited
As a Cluster Reservations Agent with Hilton, you will be part of a prestigious team that values exceptional customer service and offers a vibrant work culture. With access to extensive learning and development opportunities, competitive benefits like private healthcare and discounted travel rates, and the chance for career advancement within a globally recognised brand, this role in the heart of London promises a rewarding and fulfilling experience.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Agent
✨Tip Number 1
Get to know the hotels you're applying for! Research the Hilton brand and its values, especially the specific properties in your cluster. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play common scenarios with friends or family. This will boost your confidence and help you respond positively to enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work as a Cluster Reservations Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous hotel reservations or reception experience, especially if it's with a Hilton brand. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since you'll be the first point of contact for guests, it's crucial to demonstrate your excellent communication skills in your application. Whether it's through your writing style or how you present your experiences, make sure we can see that you’re a pro at handling enquiries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotels
Familiarise yourself with the specific Hilton properties you'll be representing, like the 5-star Hilton Curio Hotel in Kensington. Understanding their unique offerings and customer service standards will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle enquiries professionally and efficiently.
✨Practice Your Communication Skills
Since a highly professional telephone manner is crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend to simulate the interview environment, focusing on clarity and professionalism in your responses.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised, especially in a fast-paced environment. Share specific tools or methods you use to keep track of reservations and customer interactions, as this will align with the expectations of the Cluster Reservations Agent role.
