At a Glance
- Tasks: Manage bespoke customer requirements and monitor stock levels while ensuring timely order processing.
- Company: Our client is a leading company in their sector, known for its commitment to customer service.
- Benefits: Offers an excellent package, including competitive salary and potential bonuses.
- Other info: Candidates from POS and Direct Mail backgrounds will be favoured.
- Why this job: Join a dynamic team focused on improving customer experience and operational efficiency.
- Qualifications: Requires previous Customer Service Centre management experience and strong Excel skills.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a leading company in their sector.
Responsibilities
- Manage all bespoke customer requirements
- Monitor stocking levels and overstocked lines
- Manage quotations and ensure best buying
- Ensure all orders are processed in a timely fashion and deadlines are met
- Review high value purchase orders
- Purchase order progress
- Identify areas for improvement in both new and existing accounts
- Manage margins of both new and existing print business to meet the minimum requirement
- Set objectives for the department and individuals through regular reviews
- Ensure all standards and procedures are met
- Must have the ability to manage and prioritise own and teams workload to meet existing schedules and tight deadlines
- Implement the new Print Software
Qualifications
- Previous Customer Service Centre management experience
- Attention to detail and be totally service oriented and understand the “customer experience”
- Ability to identify key areas for improvement and implement strategic plans
- Effective communication and motivational skills
- Confident telephone manner
- Strong Excel skills
Candidates from POS and Direct Mail will be favoured.
Client Services Manager - Southern Home Counties - £Excellent package employer: Job Search Place Limited
Located in the Southern Home Counties, this leading company prioritises customer satisfaction and operational excellence. The team is dedicated to implementing strategic improvements and enhancing the customer experience.
We think you need these skills to ace Client Services Manager - Southern Home Counties - £Excellent package
Customer Service Management
Attention to Detail
Strategic Planning
Effective Communication
Motivational Skills
Excel Skills
Order Processing
