At a Glance
- Tasks: Lead a team to prioritise customer satisfaction and manage client relationships.
- Company: A rapidly growing corrugated packaging manufacturer with a focus on innovation.
- Benefits: Competitive salary up to £55k, dynamic work environment, and career growth opportunities.
- Other info: Join the largest recruitment company in print, packaging, and paper sectors.
- Why this job: Make a real impact by driving customer service excellence and team performance.
- Qualifications: Strong leadership skills and experience in client services or similar roles.
The predicted salary is between 50000 - 55000 £ per year.
About the Role
A corrugated packaging manufacturer which has experienced continuous growth over the past few years is looking for a confident, dynamic and self‑motivated Client Services Manager to not only nurture customer relationships, but also manage a team of account managers. This role will ultimately put the customer at the forefront of all decisions made and ensure this is driven consistently through the team’s daily tasks so that the best possible service is received. We are looking for a dynamic manager who is prepared to encourage the team to always perform to the best of their abilities, while also driving them to improve.
Responsibilities
- Working as a team to ensure the customer is always the number one priority in every decision‑making process.
- Ensure that they communicate with both customers and suppliers in an efficient and clear manner.
- Ensuring that sales orders are entered onto the system, and delivery dates acknowledged back to the customer are feasible.
- Ensuring that monthly customer account reviews are carried out and amendments are made where required.
- Communicating and working with all areas of the business to ensure control of processes and customer’s expectations are met.
Qualifications
Your experience in a similar role will have given you the strong leadership skills required to handle complex situations, and the capacity to deal with different types of personalities. We are looking for someone to challenge the status quo, bring new ideas to the table, and push through continuous improvement.
Client Services Manager - South East England - up to £55k pa basic (depending on experience) employer: Job Search Place Limited
As a leading corrugated packaging manufacturer in South East England, we pride ourselves on fostering a dynamic and supportive work environment where our employees are encouraged to excel and innovate. With a strong focus on customer satisfaction, we offer competitive salaries, comprehensive training, and ample opportunities for professional growth, ensuring that our team members can thrive both personally and professionally. Join us to be part of a company that values collaboration, creativity, and continuous improvement, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager - South East England - up to £55k pa basic (depending on experience)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight how your experience aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the right choice.
✨Tip Number 4
Don’t forget to apply through our website! We have loads of opportunities waiting for you, and applying directly can give you an edge. Plus, we’re here to help you every step of the way!
We think you need these skills to ace Client Services Manager - South East England - up to £55k pa basic (depending on experience)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Manager role. Highlight your leadership skills and experience in customer service, as these are key for us. Use specific examples that showcase how you've nurtured customer relationships or improved team performance.
Use MS Word Format:Remember, we prefer your CV in MS Word format! This helps our system read your details better and increases your chances of being matched with more positions. So, save it as .doc or .docx before you hit send.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We want to see your personality shine through, but also ensure that all the important info is easy to find. Clarity goes a long way!
Show Your Passion:In your additional notes, let us know why you're excited about this role and how you can contribute to our team's success. We love seeing candidates who are genuinely passionate about making a difference in customer service!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they prioritise customer service. Research their recent projects and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your ability to motivate and drive continuous improvement.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you can convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
