At a Glance
- Tasks: Lead and manage the Client Services team, ensuring performance meets expectations and conducting strategic reviews.
- Company: Join a highly progressive and ambitious company based in Birmingham with a focus on print and direct mail.
- Benefits: Enjoy a competitive salary of £40k plus car allowance, commission, and performance bonuses.
- Other info: The position has been filled, but similar vacancies are available.
- Why this job: This role offers a chance to step up in a key management position within a growing company.
- Qualifications: Candidates should have extensive knowledge of print & direct mail and strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
Role: Customer Services Manager
Based: Birmingham
Salary: 40k + car allowance + commission + performance bonus
As a result of continued growth we are seeking an experienced Client Services Manager with sound industry knowledge and strong leadership skills to lead our client’s customer services team. This is a key management post within a highly progressive and ambitious company. Reporting directly to the Commercial Director, you will need to demonstrate the ability to multitask, define priorities, and demonstrate strong analytical and leadership skills working in a high‑pressure, service‑led, fast‑paced environment. You should have extensive knowledge of print & direct mail, processes and be able to demonstrate exceptional customer service skills at all levels and ideally come from a similar background or be someone who is looking for a challenge to step up to.
Responsibilities
- Lead & manage the Client Services teams ensuring performance meets expectations.
- Undertake strategic quarterly reviews with the client base.
- Mentor and coach team members.
- Ensure client services processes and procedures are efficient and documented.
- Fully responsible for performance and delivery of the Client Services Team.
- Champion process conformance, measure progress, adapting where necessary with stakeholders.
- Act as the immediate point of contact for team members, key clients and directors to deliver exceptional customer service.
- Fully train and mentor staff where needed, creating personal development plans.
- Measure and report on performance.
- Support team members with regular service reviews with clients.
- Provide management reporting to the Board as agreed.
- Ensure all accounts are adequately resourced.
- Plan future resource needs when implementing new business.
- Champion & manage overall client experience and act on feedback.
- Work with the team on management information systems and own from a CRM perspective.
- Perform all HR actions pertaining to team performance and reviews.
Key Skills
- Excellent organisation and communication skills.
- Process‑led and methodical.
- Strong attention to detail.
- Ability to work on own initiative and as a fully‑fledged member of the team.
- Strong organisational and leadership skills.
- Ability to build trust, value others, communicate effectively, drive execution and focus on delivery to customers.
- Strong Direct Mail and marketing knowledge.
- Ability to mentor and assess the needs of personnel and train them where applicable.
- Personable character with a positive work ethic.
Client Services Manager - Midlands - £40k pa basic+car allowance+bonus employer: Job Search Place Limited
Located in Birmingham, this ambitious company offers a dynamic work environment with a focus on client satisfaction. Employees benefit from a car allowance and performance bonuses, while the team is dedicated to delivering exceptional customer service in the print and direct mail industry.
