At a Glance
- Tasks: Provide top-notch customer service and support clients with their legal inquiries.
- Company: Join an award-winning law firm with a strong commitment to client satisfaction.
- Benefits: Permanent full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with ongoing training and support.
- Why this job: Be the first point of contact for clients and make a real impact in their experience.
- Qualifications: Experience in client services, excellent communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Department: Client Services
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Mark Newton
Are you an experienced customer service professional eager to utilise your skills and knowledge in an award-winning law firm? We have a great opportunity for a Client Services Executive to join our busy Client Services team.
The Client Services team plays a pivotal role as the linchpin between new and existing clients and our various legal teams, by conveying accurate information regarding client inquiries to the relevant department. This team serves as the backbone of our operation, supporting the legal departments in our Manchester, Liverpool and London offices. They are committed to delivering impeccable customer service, ultimately leading to the cultivation of repeat business and client endorsements.
Typically the first point of contact for potential new clients, the successful candidate will act as an ambassador for JMW, reflecting our values and helping to ensure a smooth onboarding process for new matters.
Please note that we will be reviewing applications as they are received and will be conducting interviews on a rolling basis.
Key Responsibilities
- Communicate effectively with clients across various channels, supporting them with their legal enquiries and providing first-class customer service at all times.
- Obtain and process client and enquiry information accurately using Proclaim case management software.
- Escalate new enquiries to the relevant departments and promptly record department feedback.
- Display an extensive understanding of the departments within JMW and the services they offer.
- Organise workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day.
- Skillfully assess or quote specific lead types, determining their viability and onboarding clients efficiently.
- Support departments with matter opening and the completion of Know Your Client (KYC) checks.
- Demonstrate an adaptable mindset and a willingness to accommodate to the changing needs of the team and business.
Skills, Knowledge and Expertise
- Proven experience in a client services focused role within a professional services environment, ideally the legal sector.
- Excellent communication skills, both written and verbal.
- Well organised and able to independently prioritise workloads to meet agreed service levels.
- Accurate data entry, with meticulous attention to detail when recording new enquiries or case updates within the Proclaim case management system.
- A strong academic record.
- Proven track record of meeting or exceeding Key Performance Indicators (KPIs).
- Experience with Proclaim case management software is desirable, but full training will be provided.
Client Services Executive employer: Job Search Place Limited
JMW is an award-winning law firm located in Manchester, offering a dynamic work environment where client service excellence is at the forefront. As a Client Services Executive, you will benefit from a supportive culture that prioritises professional growth and development, alongside competitive remuneration and comprehensive training. Join a team that values your contributions and fosters a collaborative atmosphere, ensuring you thrive in your role while making a meaningful impact on client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
