Client Services & Concierge Administrator

The Client Services & Concierge Administrator serves as the first point of contact at Nuffield Health's London Support Office and Medical Centre, delivering a professional and welcoming experience for all staff, visitors, contractors, and clients. The role combines front‑of‑house reception across both the Support Office and Medical Centre, concierge services, administrative coordination, office support, facilities management, medical centre support, medical referrals, and health & safety responsibilities to ensure smooth daily operations and an exceptional staff and client journey aligned with Nuffield Health's values.

Responsibilities

• Deliver a professional front‑of‑house service, managing enquiries, greeting staff, visitors, clients and ensuring a seamless experience.
• Coordinate administrative and operational tasks including client registration, data input, post room services, ordering supplies, and booking services (couriers, taxis, etc.).
• Oversee facilities operations by reporting maintenance issues, conducting audits (car park, lockers, cupboards), and managing access and security systems.
• Maintain health & safety standards, acting as Fire Marshal/First Aider, completing checks, and managing contractor inductions.
• Manage compliance with policies (e.g., access, safety, desk/locker use), addressing and escalating violations where needed.
• Support financial and procurement processes, including raising POs, tracking spend, receipting goods, and resolving invoice queries.
• Build strong relationships with clients, clinicians, and internal teams, supporting referral processes and ensuring high service standards.
• Oversee clinical diary management.
• Assist clients with medical referrals and appointment bookings.
• Upload and handle sensitive medical data (e.g. doctor's notes, ECG scans, reports).
• Provide administrative support to doctors, physiologists and office staff.
• Liaise with GPs, hospitals and clinical teams to coordinate patient care.

Qualifications

• Proven experience in a front‑of‑house, concierge, or customer service role, ideally within healthcare or corporate environments.
• Strong organisational and administrative skills, with the ability to multitask and work independently.
• Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels.
• Experience managing facilities, health & safety processes, or compliance‑related tasks is advantageous.
• High attention to detail, particularly in data entry, record keeping, and financial tracking.
• Proficiency in IT systems and ability to adapt to multiple platforms.
• A proactive, professional approach with strong problem solving skills and commitment to delivering exceptional service.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.