At a Glance
- Tasks: Be the first point of contact for clients and help them with their enquiries.
- Company: Join a growing team at Elite Law Solicitors in Amersham.
- Benefits: Full-time hours, supportive training, and a friendly work environment.
- Other info: Flexible, dynamic role with opportunities for personal growth.
- Why this job: Make a difference by helping clients through challenging times.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Due to sustained growth and a plethora of new enquiries over the past few months we are looking to bolster our Client Services Team and are looking for a Client Service Advisor. This role is based in our Amersham office. You will be an integral part of the team and help to ensure the smooth and efficient running of a busy team. You do not need law sector experience, training will be provided, ideally the successful candidate would have experience in a telesales / sales role and be confident "selling" services to potential new clients as well as upselling. You will need to have an understanding nature when dealing with potential clients as due to the nature of our work, some of them may be going through a difficult or stressful experience. You must be a self-starter who is accountable, disciplined and an organised problem solver. Punctuality, adaptability, effective communication, and strong time-management skills are also essential.
Main Duties
- First point of contact for new client enquiries, both by phone and email.
- Establishing the client's needs and quickly assessing how we can best service those.
- Accurately taking down key information and entering onto the system.
- Reassuring the client and dealing with their requests professionally and sensitively.
- Signposting and providing additional information where required.
- Booking the appointment and following internal procedure to communicate both internally and with the client.
- Responsible for following up/chasing enquiries with clients.
- Develop and maintain professional working relationships with both clients and agent.
- Ensuring that any final communication with the client has a positive message.
- Provide cover for other team members when necessary.
To be successful in this role you will need:
- Excellent communication and customer service skills.
- High level of accuracy and attention to detail.
- Prioritisation skills and the ability to multi-task and remain calm under pressure.
- High proficiency in MS office applications.
- Essential advanced English written and oral skills.
- Must be a positive, flexible, self-starting person.
- Experience working collaboratively within a team as well as ability to work independently.
Working Hours
Full time: Monday - Friday 9am - 5pm, based in our Amersham office.
Client Services Advisor - Amersham employer: Job Search Place Limited
At Elite Law Solicitors, we pride ourselves on fostering a supportive and dynamic work environment in our Amersham office, where every team member plays a vital role in delivering exceptional client service. We offer comprehensive training for our Client Services Advisors, ensuring you have the skills to thrive while enjoying a culture that values collaboration, adaptability, and personal growth. With a focus on employee well-being and professional development, we provide a rewarding career path for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Advisor - Amersham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Advisor - Amersham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
