At a Glance
- Tasks: Deliver personalised shopping experiences and exceed client expectations at Harrods.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Enjoy flexible working, 22 days' holiday, and up to 33% discount in-store.
- Other info: Dynamic role with excellent career development opportunities in a vibrant environment.
- Why this job: Be part of a world-class service team and build lasting client relationships.
- Qualifications: Fluent Mandarin speaker with exceptional customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. Our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service.
About the Role
The Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty. As a Personal Shopper you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including jewellery, fashion, furniture and many more. No day will be the same.
Responsibilities
- Proactively search for selling and service opportunities with every client and search for new opportunities across the store which the client may not be familiar with to encourage broader selling.
- Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
- Manage the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
- Serve with an omni channel approach, via traditional retail 'on site' sales as well as driving proactive sales, leads and acquisitions through virtual channels.
- Acquire, build and maintain strong relationships with clients; take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
- Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results.
Qualifications
- Must be able to speak fluent Mandarin.
- Client led seller with exceptional customer service skills, evidenced by consistent customer service results.
- Clear demonstration of being able to hit high sales targets.
- Proven track record of achieving sales targets while working independently.
- Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues across verbal, written and digital formats with an ability to "flex" to customer's needs.
- Demonstrate a passion for delivering a consistently premium service experience for customers.
- Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
- Hold an existing client portfolio, or be able to demonstrate when you have built client relationships.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
In return you'll receive an excellent benefits package, including a company pension, flexible working, 22 days' holiday, your birthday off, up to 33% in store discount (including across our food hall and restaurants) and a season ticket loan. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
Benefits
- Company pension
- Flexible working
- 22 days' holiday & your birthday off
- Up to 33% in store discount (including across food hall and restaurants)
- Season ticket loan
- Competitive pay and extensive opportunities for career development
Personal Shopper - Mandarin speaker in City of Westminster employer: Job Search Place Limited
At Harrods, we pride ourselves on delivering an unparalleled shopping experience, making us an exceptional employer for those passionate about luxury retail. Our Personal Shoppers enjoy a vibrant work culture that values individuality and fosters personal growth, with extensive career development opportunities and a generous benefits package including flexible working, 22 days' holiday plus your birthday off, and up to 33% discount across our iconic store. Join us in Knightsbridge, where every day offers the chance to connect with diverse clients and exceed their expectations in a truly inspiring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper - Mandarin speaker in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Shopper - Mandarin speaker in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
