At a Glance
- Tasks: Lead and support the administrative team to ensure high-quality patient care.
- Company: Join Imperial College Healthcare, a leader in innovative patient care.
- Benefits: Flexible working, career development, and staff recognition schemes.
- Other info: Opportunities for flexible work arrangements and professional growth.
- Why this job: Make a real difference in patient experiences while developing your career.
- Qualifications: Degree level qualification or equivalent experience in administration.
The predicted salary is between 37000 - 44000 £ per year.
We are seeking a highly organised and motivated individual to join our team in a key operational management role. The post holder will be responsible for delivering and maintaining operational standards across the department, ensuring services are managed effectively and in line with Trust policies and objectives. The successful candidate will lead and support the administrative team, oversee inpatient and outpatient administrative processes, and implement actions to help the service achieve and maintain National and Trust Referral to Treatment (RTT) targets. They will be responsible for identifying and escalating concerns where necessary to ensure service performance is maintained.
Working closely with the Service Manager, General Manager, clinicians, administrative colleagues, and the wider multidisciplinary team, the post holder will play a vital role in supporting the delivery of high-quality patient care and an excellent patient experience. The role also involves working collaboratively with PALS, complaints, clinical governance, and HR teams to support effective service delivery. The post holder will be expected to provide support and cover for colleagues during periods of leave and will be required to work across multiple sites as service needs dictate, with St Mary's Hospital serving as the main base.
Main duties of the job:
- To ensure that Vascular day case and theatre waiting lists are managed in accordance with departmental policy and act as a point of liaison between Consultants, junior doctors and colleagues in outpatients to achieve this.
- Work with the Specialty Support Manager to actively support the management of 18 Weeks in identifying, reporting and resolving issues in order to achieve a high standard of data quality and completeness of RTT data, and in the validation of pathways as required.
- The post holder must understand all aspects of a patient's pathway from the referral into the Trust to the actual first treatment for the condition, including reading and understanding patient case notes in order to correct and update the Cerner system, validating the pathway and ensuring all data is correct.
- The post holder must communicate a full understanding of Trust policy when issues arise relating to Cerner entries and liaise with all levels of Trust staff on a day-to-day basis, providing guidance and advice on the need for, and importance of, high-quality real-time validation of 18 week RTT pathways with regard to the input and recording of data items on Cerner.
Benefits and working environment:
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Person specification:
- Degree level qualification or equivalent training and/or experience
- Good general education inc. English and Maths GCSE A C or equivalent
- Evidence of continuing education and professional development
- NVQ Level 4 in administration/ customer service
- Higher national diploma/degree in business (or equivalent) or equivalent experience
Experience:
- Experience of working and dealing with the public
- Experience of managing a team and a broad range of administrative staff in an NHS Setting
- Knowledge of health systems and procedures
- Knowledge of national/NHS guidance regarding patient access and RTT waiting times targets
- Specialised functional and medical terms acquired through qualification or extensive experience
- Analytical and judgement skills for problem solving
- Experience of change management
- Experience of staff development and training
- Knowledge and experience of using Trust IT systems
Skills/knowledge/abilities:
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
- Track record of influencing and engaging staff.
Administration Manager in City of Westminster employer: Job Search Place Limited
At Imperial College Healthcare, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can collaborate with leading clinicians and contribute to high-quality patient care. Our commitment to employee growth is reflected in our career development opportunities, flexible working arrangements, and a supportive culture that values staff recognition and wellbeing. With access to various benefits, including onsite leisure facilities and schemes like Cycle to Work, we ensure that our team members thrive both professionally and personally at our St Mary's Hospital location.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Manager in City of Westminster
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Job Search Place Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Job Search Place Limited.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Administration Manager in City of Westminster
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
