At a Glance
- Tasks: Lead a friendly team, manage patient interactions, and ensure smooth admin operations.
- Company: Join Hilary Cottage Surgery, a caring practice in the beautiful Cotswolds.
- Benefits: Enjoy a supportive work environment with flexible hours and community impact.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Be the face of healthcare, making a difference in patients' lives every day.
- Qualifications: GCSEs in English and Maths, team management experience, and a passion for primary care.
The predicted salary is between 30000 - 40000 £ per year.
We provide good quality primary care to our patients and need a friendly, enthusiastic team manager to support our admin and reception teams and act as the patient liaison. The role is based in Fairford, a small rural town in the Cotswolds. You will be the face of the practice, helping patients access care and managing a small team over a 5‐day week (6‐7 hours per day, 30–36 hours per week).
About the practice: Hilary Cottage Surgery is a rural practice in Fairford with about 7,500 patients and a team of around 35 people, led by three GP partners. The team includes GPs, nurses, pharmacists and an excellent reception and dispensing team.
Job responsibilities:
- Manage a team of up to 8 receptionists and the secretarial and admin team.
- Oversee new patient registration, online access management, private report requirements and significant events process.
- Lead the complaints process and collect and distribute patient feedback.
- Support practice activities at Patient Participation Group (PPG) meetings.
- Provide general assistance to all staff, ensuring a productive and happy atmosphere.
- Manage incoming and outgoing telephone calls, take messages and deal with appropriate queries.
- Maintain and update protocols and processes associated with team activities.
- Assist with gathering statistics and information when required.
- Support the Practice Manager with clerical and administrative duties as requested.
- Undertake any other duties appropriate to the post as requested by the Partners or the Practice Manager.
Person specification:
- GCSE grade A to C in English and Maths or equivalent.
- Experience working in primary care or the NHS.
- Team‐leader or management experience, or a desire to progress to team management.
- Proficiency in Microsoft Office Suite.
- Experience of managing a team.
- Knowledge of TPP SystmOne.
Qualifications:
- GCSE grade A to C in English and Maths or equivalent.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check with the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Cirencester employer: Job Search Place Limited
Hilary Cottage Surgery is an exceptional employer located in the picturesque town of Fairford, offering a supportive and collaborative work environment for its staff. With a focus on employee growth and development, the practice encourages team members to thrive while providing high-quality primary care to the community. The friendly atmosphere and commitment to patient care make it a rewarding place to work for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Cirencester
✨Tip Number 1
Get to know the practice! Research Hilary Cottage Surgery and understand their values and patient care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice culture and what it’s really like to work there, which can give you an edge in your interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to team management and patient liaison roles. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) in Cirencester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care and team management shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in our practice.
Tailor Your CV:Make sure your CV highlights relevant experience in primary care or team management. We love seeing how your skills align with the role, so don’t be shy about showcasing your achievements and how they relate to what we do at Hilary Cottage Surgery.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Hilary Cottage Surgery. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Team Management Skills
As a Reception and Admin Team Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your leadership style and how you foster a positive work environment.
✨Prepare for Patient Interaction Scenarios
Since you'll be acting as a patient liaison, think about potential scenarios you might face with patients. Be ready to discuss how you would handle complaints or feedback, demonstrating your empathy and problem-solving skills.
✨Brush Up on Relevant Software Knowledge
Familiarise yourself with Microsoft Office Suite and TPP SystmOne, as these are crucial for the role. If you have experience with similar software, be prepared to discuss it and how it can benefit the practice.
