At a Glance
- Tasks: Manage services using digital systems, monitor performance metrics, and address service-level inquiries.
- Company: Veolia is committed to sustainability and community support, offering a range of employee benefits.
- Benefits: Enjoy 25 days of annual leave, a pension scheme, and discounts on groceries and retailers.
- Other info: The role requires occasional driving and loading, with a focus on health and safety compliance.
- Why this job: Join a dynamic team in Chesterfield, focusing on service delivery and continuous improvement.
- Qualifications: Excellent communication and leadership skills are essential; HGV licence is optional.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum with an annual performance bonus plus Veolia benefits
Grade: 5.1
Hours: 40 hours per week. Monday - Friday
Location: Chesterfield S419QD
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
- Using digital systems on a daily basis to manage services and people.
- Monitor and assess performance metrics, implementing improvement initiatives as required.
- Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions.
- Ensure that all health and safety regulations and protocols are adhered to within the team.
- Undertake pricing for all ad-hoc/unscheduled works on behalf of the service.
- Provide accurate and competitive quotations for service requests.
- Address complaints and service-level inquiries on behalf of the service.
- Conduct thorough investigations of any accidents involving employees, vehicles, or equipment.
- Carry out disciplinary and grievance processes and procedures and ensure employees follow all procedures correctly, in line with company policy.
- Arrange and conduct inspections to assess compliance and identify areas for improvement.
- Monitor, manage and maintain the on-board allocation through the ECHO framework.
- Promptly report close calls, accidents, incidents, and safety concerns.
- Conduct activity checks on the Eco Online platform.
- Occasional driving and loading will be required.
What we're looking for:
Essential:- Excellent communication skills
- Team work
- Ability to work well under pressure- in a fast paced, changeable environment
- Leadership skills- ability to lead and provide instructions to large work forces
- HGV licence (optional)
- IOSH managing safely
- Computer literature
As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager in Chesterfield employer: Job Search Place Limited
Located in Chesterfield, Veolia offers ongoing training and development opportunities. Employees benefit from a supportive environment with access to resources for physical, mental, and financial health. The company values diversity and is a proud Disability Confident Employer.
