At a Glance
- Tasks: Support library services, assist students and staff, and maintain a welcoming environment.
- Company: Join the University of Chester's friendly Learning and Information Services team.
- Benefits: Full-time role with regular hours, plus time off in lieu for evenings and weekends.
- Other info: Diverse team environment with opportunities for personal growth and development.
- Why this job: Make a difference in students' lives by creating a positive library experience.
- Qualifications: Passion for books and helping others; customer service skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about books, helping people, and creating calm, welcoming spaces? We're looking for a full time (36.5 hours per week) Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at our Chester sites, with a strong focus on library services.
In this role, you'll be supporting the day to day running of our library, helping students and staff, learning resources and study spaces. You'll provide friendly, approachable assistance at service points, help with borrowing and returning items, shelving and maintaining book stock, and ensuring the library remains an organised, inviting environment where everyone feels comfortable and supported.
Working closely with the Customer Services Team Leader, you'll play an important part in delivering a positive library experience. You'll answer enquiries, assist users with finding books and resources, and help students feel confident using the library - whether they're new to university life or regular library users. You'll also help keep our learning spaces tidy, safe and ready for use.
This is a full time, permanent role, working 36.5 hours per week. Working a regular evening and weekend day on a rota basis is a part of this role, with time off in lieu during the week. Occasional travel to other University sites may be required.
Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day. We encourage applications from a diverse range of applicants.
LIS Customer Services Assistant - Chester employer: Job Search Place Limited
The University of Chester offers a vibrant and supportive work environment for its LIS Customer Services Assistants, where your passion for books and helping others can truly shine. With a strong emphasis on employee growth and development, you will have the opportunity to enhance your skills while contributing to a welcoming library atmosphere that fosters learning and curiosity. Enjoy the benefits of working in a collaborative team, with flexible hours and a commitment to diversity, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land LIS Customer Services Assistant - Chester
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources available, so you can confidently assist students and staff. This knowledge will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to help someone find a book or resolve an issue. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current employees or alumni from the University of Chester. They can provide insights into the work culture and expectations. Plus, it’s a great way to get your name out there and show your enthusiasm for joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace LIS Customer Services Assistant - Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for books and helping people shine through in your application. Share any relevant experiences that highlight your love for creating welcoming spaces and supporting others.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and qualities we're looking for in a Customer Services Assistant. Mention your experience with library services or customer support to stand out!
Be Friendly and Approachable:Since this role is all about providing a positive library experience, use a warm and friendly tone in your written application. We want to see that you can connect with students and staff alike!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Library Stuff
Familiarise yourself with the library's resources and services. Be ready to discuss how you would assist students and staff in finding materials or using study spaces. Showing your passion for books and learning will definitely impress!
✨Show Off Your People Skills
As a Customer Services Assistant, you'll be interacting with a diverse range of people. Prepare examples of how you've provided excellent customer service in the past. Think about times when you helped someone feel welcome or resolved an issue effectively.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. They might ask how you'd handle a busy service point or a difficult customer. Practice your responses to these scenarios so you can demonstrate your problem-solving skills and calm demeanour.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or the library's future projects. This shows your genuine interest in the role and helps you understand if it's the right fit for you too!
