At a Glance
- Tasks: Lead and develop high-performing teams to enhance owner experiences and drive growth.
- Company: Join Sykes Holiday Cottages, a vibrant team with over 30 years of industry experience.
- Benefits: Enjoy a competitive salary, annual bonus, and excellent benefits including travel opportunities.
- Other info: Dynamic role with UK-wide travel and opportunities for professional growth.
- Why this job: Make a real impact on owner success strategy and shape the future of holiday lettings.
- Qualifications: Proven leadership experience in Owner Success and strong strategic thinking skills.
The predicted salary is between 80000 - 80000 £ per year.
Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director
About Us
Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we've become one of the UK's fastest-growing holiday let agencies. What started as a family run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike. Part of Forge Holiday Group, we're building a culture where ambition, creativity and collaboration thrive. We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask - we're happy to help.
About the Role
We're looking for an experienced and commercially focused Head of Owner Success to lead and shape our owner proposition. Reporting to the Portfolio Director, you'll take ownership of the Owner Success strategy, leading a national, multi-layered team across Sykes based in Chester and our Regional Brands. You'll use data, owner insight and AI powered tools to drive growth, improve retention and deliver exceptional owner experiences. This is a senior role with regular UK travel and the opportunity to influence strategy and drive performance at the highest level.
What You'll Be Doing
- Lead and develop high performing teams across Owner Success and Property Services
- Shape and deliver the long term Owner Success strategy
- Own key performance metrics including Portfolio Growth, Owner Retention, NPS and P&L performance
- Build strong relationships with key and strategic property owners
- Drive operational excellence and collaborate across Commercial, Marketing, Technology and Operations
- Represent Sykes across the UK through owner engagement, regional visits and industry events
What We're Looking For
We're looking for a strategic and commercially minded leader who combines big picture thinking with operational excellence and has the credibility to influence at senior level. You'll bring:
- Significant experience in a senior leadership role within Owner Success, Customer Success
Head of Owner Success in Chester employer: Job Search Place Limited
Sykes Holiday Cottages is an exceptional employer that fosters a vibrant and inclusive work culture, where ambition and creativity are celebrated. With a strong focus on employee growth and development, the Head of Owner Success role offers the chance to lead a dynamic team while enjoying competitive benefits and a salary of up to £80,000, alongside an annual bonus. Located in Chester, this position also provides opportunities for UK-wide travel, allowing you to engage with property owners and make a significant impact across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Owner Success in Chester
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your expertise! Use platforms like LinkedIn to share insights and engage with others in the field. This not only highlights your knowledge but also gets you noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you align with their mission, especially around owner success and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Head of Owner Success in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how your passion aligns with our mission at Sykes Holiday Cottages and how you can contribute to our owner success strategy.
Tailor Your CV:Make sure your CV is tailored specifically for the Head of Owner Success role. Highlight your relevant experience in leadership and owner engagement, and don’t forget to mention any data-driven successes you've had in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this position. Use it to elaborate on your strategic thinking and operational excellence, and how these skills will help us drive owner retention and growth.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Head of Owner Success, you'll need to be comfortable with key performance metrics like Portfolio Growth and NPS. Brush up on these figures and be ready to discuss how you've influenced similar metrics in your previous roles.
✨Showcase Your Leadership Style
This role involves leading high-performing teams, so be prepared to share specific examples of how you've developed teams in the past. Highlight your approach to fostering collaboration and driving operational excellence.
✨Understand the Owner Perspective
Since the role focuses on owner experiences, demonstrate your understanding of what property owners value. Bring insights or data that show how you've improved owner retention or satisfaction in previous positions.
✨Be Ready for Strategic Discussions
You'll be influencing strategy at a senior level, so think about how you can contribute to Sykes' long-term goals. Prepare to discuss your vision for Owner Success and how it aligns with the company's ambitions.
