At a Glance
- Tasks: Support Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression await you!
- Why this job: Be a key player in a dynamic team and grow your hospitality career.
- Qualifications: Strong communication skills and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising the Front Office operations and ensuring that all guests' needs are met: you've got their backs from arrival through to departure.
Responsibilities- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Assistant Front Office Manager in Chester employer: Job Search Place Limited
Leonardo Hotels is an exceptional employer that prioritises the well-being and development of its team members, offering a vibrant work culture where respect and collaboration are at the forefront. With unique benefits such as special room rates, a recognition scheme, and ongoing training programmes, employees are empowered to grow within a supportive community across over 55 hotels in the UK and Ireland. Join us to be part of a dynamic environment where your contributions are valued and every day brings opportunities for memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past—this is what they want to hear!
✨Tip Number 3
Be proactive! If you see an opportunity to improve guest care strategies or upselling techniques, don’t hesitate to bring it up during your interview. It shows you're already thinking like a team player and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing community at Leonardo Hotels!
We think you need these skills to ace Assistant Front Office Manager in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences where you’ve created memorable moments for guests or helped a team succeed. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in our guests' experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Highlight your supervisory experience and any relevant training you've provided to others. This shows us that you understand what it takes to be an Assistant Front Office Manager and that you're ready to step up!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective on teamwork and guest care. This helps us get a sense of who you are beyond your qualifications and how you might fit into our vibrant team culture.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us that you’re proactive and keen to join the Leonardo community!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Be prepared to discuss your previous experiences in leadership roles. Share specific examples of how you've motivated and trained team members, and how you’ve handled challenges in a busy environment. This will demonstrate your capability to inspire others.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various guest scenarios. Think about times when you’ve gone above and beyond for a guest or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Bring Your Positive Energy
The role requires a positive attitude, so let your enthusiasm shine through during the interview. Smile, engage with your interviewer, and express your passion for hospitality. This will not only make a great impression but also reflect the kind of energy you’ll bring to the team.
