At a Glance
- Tasks: Lead the front office team and ensure outstanding guest experiences.
- Company: Join the vibrant team at Thorpe Shark Cabins in Chertsey, UK.
- Benefits: Enjoy monthly bonuses, discounts, and free attraction tickets for you and your loved ones.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Be the face of hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
What you'll bring to the team:
- A friendly, confident, and professional approach, acting as the face of Thorpe Shark Cabins.
- A passion for delivering outstanding guest experiences and ensuring smooth front office operations.
- Strong leadership skills, supporting and managing Front Office Hosts to maintain high performance.
- Excellent communication skills, with the ability to engage effectively with guests and hotel stakeholders.
- The ability to handle guest feedback, complaints, and more complex issues with confidence and professionalism.
- A proactive mindset to maintain and elevate standards across all guest areas.
- Strong organisational skills, ensuring checklists, KPIs, and operational processes are consistently met.
- A high level of integrity and responsibility when handling guest property and sensitive situations.
- The ability to think quickly and resolve issues during duty manager shifts.
- Flexibility to support operational needs, including evenings, weekends, and peak periods.
Qualifications & Experience:
- Previous experience in a hotel front office or hospitality role.
- Proven experience in people management or team leadership.
- Strong background in delivering exceptional customer service.
- Experience handling guest complaints and resolving issues effectively.
- Familiarity with hotel systems such as Opera, Visionline, Avius, and Accesso (preferred).
- Good communication and organisational skills.
- Ability to work in a fast-paced environment and prioritise tasks effectively.
- Commitment to following company policies, procedures, and health & safety standards.
- Willingness to complete all required onboarding and training.
Benefits:
- Monthly Bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.50/Hr.
Hotel Lead Chertsey, UK Guaranteed Hours (MGH) employer: Job Search Place Limited
At Thorpe Shark Cabins in Chertsey, we pride ourselves on being an exceptional employer that values a friendly and professional work culture. Our team enjoys a range of benefits including monthly bonuses based on guest satisfaction, generous discounts at our retail shops and restaurants, and exclusive access to attractions worldwide through the Merlin Magic Pass. We are committed to employee growth, offering training and development opportunities that empower our staff to deliver outstanding guest experiences while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Lead Chertsey, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Thorpe Shark Cabins' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with guests and hotel stakeholders, it’s crucial to articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you successfully managed a team or resolved a guest complaint. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Hotel Lead Chertsey, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and confident personality shine through. We want to see the real you, so don’t be afraid to express your passion for delivering outstanding guest experiences!
Highlight Relevant Experience:Make sure to showcase your previous experience in hospitality or front office roles. We’re looking for strong leadership skills and a knack for handling guest feedback, so share specific examples that demonstrate your abilities.
Be Professional Yet Approachable:While we love a casual vibe, remember to keep it professional. Use clear and effective communication in your application, as this reflects how you’ll engage with guests and hotel stakeholders.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Friendly Side
As the face of Thorpe Shark Cabins, it's crucial to demonstrate a friendly and confident approach during your interview. Practice your warm greetings and maintain eye contact to show that you’re approachable and ready to engage with guests.
✨Highlight Your Leadership Skills
Make sure to share specific examples of how you've successfully managed teams in the past. Discuss your experience in supporting Front Office Hosts and how you’ve maintained high performance, as this will resonate well with the interviewers.
✨Prepare for Guest Scenarios
Anticipate questions about handling guest feedback and complaints. Think of a couple of challenging situations you've faced and how you resolved them professionally. This will showcase your problem-solving skills and ability to think quickly under pressure.
✨Know Your Hotel Systems
If you have experience with hotel systems like Opera or Visionline, be sure to mention it. If not, do a bit of research to familiarise yourself with these systems. Showing that you’re proactive about learning can set you apart from other candidates.
