At a Glance
- Tasks: Welcome customers and manage enquiries in person, by phone, and via email.
- Company: Join a friendly and supportive customer-focused business.
- Benefits: Enjoy company perks like pension, private medical insurance, and on-site parking.
- Other info: Flexible working options available for part-time and full-time arrangements.
- Why this job: Gain valuable experience while helping customers throughout their journey.
- Qualifications: Experience in customer-facing roles and confident communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Join a customer-focused business with a friendly and supportive team.
- Part-time and full-time opportunities.
- Full training provided with ongoing support.
- Company benefits including pension, private medical insurance and on-site parking.
Varied role interacting with a wide range of customers.
Must have's:
- Experience in a customer-facing role (e.g. retail, hospitality, sales, property).
- Confident communication skills both face to face and over the phone.
- Competent IT skills and experience using systems to manage information.
- Strong organisational skills and attention to detail.
- A proactive, hands-on approach and ability to work independently.
- Full UK driving licence and access to a vehicle.
Nice to have's:
- Experience using HubSpot or a similar CRM system.
So, what will you be doing?
- Welcoming customers and managing enquiries in person, by phone and via email.
- Supporting customers throughout their journey from initial enquiry to move-in.
- Managing bookings and promoting relevant products and services.
- Maintaining accurate records within the CRM system.
- Supporting daily site operations to ensure a welcoming environment.
- Conducting site checks and reporting maintenance or security issues.
- Collaborating with a friendly and supportive team.
Weekend working is required as part of the core shift pattern. Flexible working options available across part-time and full-time arrangements.
Interested? Send your CV to Ella at i2i Recruitment today!
Weekend Customer Service Specialist in Cheltenham employer: Job Search Place Limited
Join a vibrant and customer-centric team where your contributions are valued and supported. With flexible working options, comprehensive training, and a range of benefits including private medical insurance and a pension scheme, this role offers a fantastic opportunity for personal and professional growth in a welcoming environment. Experience the satisfaction of making a difference in customers' lives while enjoying a collaborative work culture that prioritises diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Specialist in Cheltenham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. This will help you feel more confident when you get that interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer enquiries or bookings in the past. This will demonstrate your attention to detail and proactive approach during interviews.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Weekend Customer Service Specialist in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any relevant IT skills to show us you're a great fit for the Weekend Customer Service Specialist position.
Show Off Your Communication Skills:Since this role involves interacting with customers both face-to-face and over the phone, give examples in your application that showcase your confident communication skills. We want to see how you handle enquiries and support customers!
Be Organised:Demonstrate your strong organisational skills in your application. Mention any experiences where you've managed information or maintained records, especially if you've used a CRM system like HubSpot. This will help us see your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences in retail, hospitality, or sales, and be ready to share specific examples of how you handled customer enquiries or resolved issues.
✨Show Off Your Communication Skills
Since this role requires confident communication both face-to-face and over the phone, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Familiarise Yourself with CRM Systems
If you have experience with HubSpot or similar CRM systems, make sure to mention it! If not, take some time to learn the basics of how these systems work, as it shows initiative and readiness to adapt.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and keep track of tasks. Bring examples of how you've maintained accurate records or organised information in previous roles, as this will highlight your attention to detail.
