At a Glance
- Tasks: Greet customers, schedule services, and liaise with the workshop team for updates.
- Company: Join a reputable franchise approved car dealership in Cheltenham.
- Benefits: Enjoy a basic salary of up to £30,000 plus a bonus scheme of up to £6,000.
- Other info: Working hours are Monday to Friday, with a Saturday roster.
- Why this job: This role offers excellent career development opportunities within a supportive team environment.
- Qualifications: Proven experience as a Vehicle Service Advisor and strong communication skills are required.
The predicted salary is between 30000 - 36000 £ per year.
Are you an experienced Vehicle Service Advisor seeking a new challenge with a reputable dealership? Our client, a well established franchise approved car dealership in Cheltenham, is looking to recruit a professional and customer focused Vehicle Service Advisor. This is an excellent opportunity to develop your career within a supportive team environment, offering comprehensive training and strong progression prospects.
Benefits
- Up to £30,000 starting basic salary, commensurate with experience
- Monthly incentivised bonus scheme of up to £6,000
- 23 days holiday plus bank holidays, increasing with length of service
- Full manufacturer authorised training to support your professional development
- Company pension scheme
- Staff discounts, including online retail, personal healthcare, and gym memberships
- Ongoing career progression within a highly regarded automotive retailer
Working hours: Monday to Friday, 8:00 am - 5:30 pm, with a 1 in 2 Saturday roster, 8:30 am - 12:30 pm
Duties of a Service Advisor
- Greet customers in the Service Department and provide an excellent customer experience
- Liaise with the workshop team to chase work in progress and update customers on their vehicle status
- Schedule vehicle services, maintenance, and repairs efficiently
- Upsell additional products and services where appropriate
- Arrange courtesy vehicles when applicable
- Liaise with manufacturers regarding warranty authorisations and warranty procedures
- Maintain accurate records of customer interactions and vehicle history
- Ensure high levels of customer satisfaction through clear communication and professional service
Requirements
- Proven experience as a Vehicle Service Advisor or a similar customer service role within the automotive industry
- Strong communication skills with the ability to engage with customers effectively
- IT literacy, ideally with experience using Kerridge, ADP, or similar dealership management systems
- Full UK driving licence with minimal points
- Organisational skills to manage scheduling efficiently
- Knowledge of warranty procedures is advantageous, though not essential
- Ability to work well within a team and deliver exceptional customer service
This is a fantastic role for a motivated Vehicle Service Advisor looking to join a top tier dealership committed to staff development and a positive working environment. Our client values professionalism and offers a rewarding career path within a well regarded automotive group.
Service Advisor in Cheltenham employer: Job Search Place Limited
Located in Cheltenham, this well-established automotive retailer offers comprehensive training and a company pension scheme. The team is dedicated to staff development and maintaining high customer satisfaction.
