At a Glance
- Tasks: Lead a busy aftersales team and ensure top-notch customer service.
- Company: Dynamic dealership in Maidstone with a focus on growth and support.
- Benefits: £35,000 salary, bonus schemes, and excellent career progression.
- Other info: Join a supportive team and enjoy opportunities for professional development.
- Why this job: Step into a leadership role and make a real impact in a thriving environment.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
£35,000 Basic Salary + Bonus Schemes
Maidstone Permanent / Full Time
Working Hours: Monday to Friday: 8:00am - 6:00pm, 1 in 2 Saturdays: 8:00am - 1:00pm (paid in addition to basic salary)
Join a Busy Aftersales Department
We're currently recruiting for an experienced and ambitious Service Supervisor to join a successful dealership in the Maidstone area. This is an excellent opportunity for someone with strong aftersales or service reception experience who is looking to step into a leadership role within a busy and professional service department. You’ll play a key role in supporting the day-to-day running of the aftersales operation, ensuring excellent customer service, smooth workshop flow and strong team performance.
The Role
- Supporting the daily operation of the service department
- Supervising and supporting the front‑of‑house aftersales team
- Ensuring high levels of customer satisfaction and service standards
- Assisting with workshop loading and job allocation
- Handling customer queries and resolving issues professionally
- Supporting departmental performance, upselling and KPI achievement
- Working closely with senior management on operational improvements
- Maintaining strong manufacturer and company process standards
What We're Looking For
- Previous experience within an automotive aftersales environment
- Experience as a Service Advisor, Senior Service Advisor or Service Supervisor preferred
- Strong leadership and organisational skills
- Excellent customer service and communication ability
- Professional, proactive and team‑focused approach
- Ability to work efficiently within a fast‑paced department
- Full UK Driving Licence preferred
What's On Offer
- £35,000 basic salary
- Departmental bonus scheme
- Customer satisfaction bonus scheme
- Upsell bonus scheme
- Saturday overtime paid in addition to salary
- Excellent progression opportunities within the business
This is a fantastic opportunity for an experienced aftersales professional looking to progress their career within a supportive and growing dealership environment. Apply today to find out more.
Service Supervisor in Chatham employer: Job Search Place Limited
Join a thriving dealership in Maidstone, where we prioritise employee growth and satisfaction. As a Service Supervisor, you'll benefit from a competitive salary, various bonus schemes, and excellent opportunities for career progression within a supportive team environment. Our commitment to high standards of customer service and professional development makes us an exceptional employer for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Chatham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in aftersales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service supervision. Think about how you’d handle customer queries or improve team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams or improved service standards in previous roles. This will help us see you as the perfect fit for the Service Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Supervisor in Chatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive aftersales environment. We want to see how your previous roles as a Service Advisor or Supervisor have prepared you for this position.
Show Off Your Leadership Skills:In your application, emphasise your leadership and organisational skills. We’re looking for someone who can support our team and ensure high levels of customer satisfaction, so let us know how you've done this in the past!
Be Professional and Proactive:Your written application should reflect a professional tone. We appreciate a proactive approach, so if you have ideas on improving service standards or customer satisfaction, don’t hesitate to share them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales environment. Be ready to discuss your previous experiences as a Service Advisor or Supervisor, and how they relate to the role you're applying for. This shows that you’re not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need strong leadership abilities. Prepare examples of how you've successfully led a team or improved service standards in your past roles. This will demonstrate your capability to support the front-of-house team and maintain high customer satisfaction.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Think of specific instances where you resolved customer queries or handled complaints effectively. Highlighting your proactive and professional attitude will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and performance metrics. This not only shows your interest in the role but also gives you insight into how you can contribute to the department’s success and achieve those KPIs.
