At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounts, flexible hours, free meals, and wellness activities.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Perfect for night owls who thrive in a dynamic, quiet environment.
- Qualifications: Friendly, detail-oriented, and reliable with a passion for guest service.
The predicted salary is between 22000 - 26000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL Bridgewood Manor Hotel and Spa is located in Chatham, Kent, and is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms cater for corporate events, conferences and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room and a fully equipped fitness centre.
OUR BENEFITS You will have access to a benefits package that truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps. Welcome late-arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs and everything in between. Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew. Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
WHAT WE NEED FROM YOU
- A natural night owl comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Night Front Desk & Guest Services Associate in Chatham employer: Job Search Place Limited
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. Located in the serene Chatham, Kent, Bridgewood Manor Hotel and Spa offers not only a beautiful working environment but also a comprehensive benefits package, including flexible working arrangements, enhanced leave options, and opportunities for professional development. Join us to be part of a team that values your contributions and supports your journey in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Services Associate in Chatham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive and visit the hotel in person! Introduce yourself to the front desk team and express your interest in the Night Front Desk & Guest Services Associate role. A friendly face can leave a lasting impression!
✨Tip Number 3
Prepare for an informal chat! If you get the chance to speak with someone from the hotel, be ready to share why you're passionate about working in hospitality and how you can contribute to their team. Show them your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RBH family. Let’s get you on board!
We think you need these skills to ace Night Front Desk & Guest Services Associate in Chatham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Night Front Desk & Guest Services Associate role. Highlight your relevant experience and skills that match what we’re looking for, like being detail-oriented and good with numbers. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop, and avoid any fluff—just get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Bridgewood Manor Hotel and Spa. Familiarise yourself with its facilities, services, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Night Owl Skills
Since this role is for a night shift, highlight your ability to thrive during late hours. Share examples of how you've managed responsibilities or provided excellent service during unconventional hours in the past. This will demonstrate that you're the perfect fit for the night team.
✨Prepare for Guest Scenarios
Think about potential guest requests or situations you might encounter during the night shift. Prepare responses that showcase your problem-solving skills and friendly approach. Being ready with examples will help you stand out as someone who can handle unexpected challenges.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss how you've successfully collaborated with others while also managing tasks on your own. Highlighting your adaptability will show that you can contribute to a smooth handover with the morning team.
