At a Glance
- Tasks: Manage Customer Experience and Contact Centre teams across Maidstone & Lincoln, ensuring exceptional customer interactions.
- Company: Apogee is focused on unifying processes and cultivating a customer-first culture.
- Benefits: Drive transformation initiatives and enhance efficiency across all customer touchpoints.
- Other info: Role involves overseeing interactions through phone, chat, and digital platforms.
- Why this job: Lead an expanding service portfolio while shaping customer experience strategies.
- Qualifications: Experience in managing customer support teams and driving transformation initiatives required.
The predicted salary is between 60000 - 90000 £ per year.
Apogee is seeking a Customer Experience Lead to manage its Customer Experience and Contact Centre teams across Maidstone & Lincoln. You will ensure exceptional customer interactions through phone, chat, and digital platforms. This role focuses on unifying processes and cultivating a customer-first culture while managing an expanding service portfolio. You will drive transformation initiatives and enhance efficiency across all customer touchpoints.
Director of Customer Experience & Support in Chatham employer: Job Search Place Limited
Apogee is located in Maidstone & Lincoln, offering a dynamic environment for customer experience professionals. The team is dedicated to fostering a customer-first culture and enhancing service delivery across various channels.
We think you need these skills to ace Director of Customer Experience & Support in Chatham
Customer Experience Management
Team Leadership
Process Improvement
Customer Interaction Management
Digital Communication Skills
Transformation Initiatives
Efficiency Enhancement
