At a Glance
- Tasks: Lead and inspire the store team while driving sales and building trade relationships.
- Company: Topps Tiles, the UK's number one tile retailer with a community-focused culture.
- Benefits: Competitive salary, sales commission, no evening work, and generous staff discounts.
- Other info: Full training provided; ideal for confident, energetic individuals eager to learn.
- Why this job: Make a real impact in a fast-moving business with exciting growth plans.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 38000 - 46000 £ per year.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business – we’re a community of small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do.
As a Deputy Manager, you’ll be right at the heart of your store’s success. Working closely with the Store Manager, you’ll help lead, motivate and inspire the team – championing outstanding service while driving strong commercial results across our trade business. You’ll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile related. You’re a confident communicator, a natural motivator and a trusted partner to customers. You’ve worked in retail, you’ve led teams, and you can show us where you’ve smashed sales and profit targets.
What you’ll be doing:
- Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
- Taking ownership of the trade side of the business – growing relationships, driving repeat purchases and increasing local trade market share.
- Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommending the right products.
- Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
- Leading by example on the shop floor – influencing, inspiring, and closing sales with confidence.
- Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.
No trade experience? No problem. If you’re confident, energetic, customer‑focused and up for learning, we’ll provide full training in:
- Trade and retail product knowledge
- Consultative selling skills
- Leadership and team coaching
- Our Topps Sales Framework
What’s in it for you:
- Competitive basic salary
- Sales commission and bonus
- No evening work
- Christmas Eve & Boxing Day off
- Ongoing training, leadership development and real progression opportunities
- Generous staff discount
- Access to our benefits platform with a wide range of discounts from hundreds of retailers
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Deputy Manager in Chatham employer: Job Search Place Limited
At Topps Tiles, we pride ourselves on being more than just the UK’s number one tile retailer; we are a vibrant community where ambition meets opportunity. As a Deputy Manager, you will thrive in a supportive environment that champions personal growth and development, with ongoing training and leadership opportunities to help you excel. Enjoy a competitive salary, generous staff discounts, and a work-life balance that includes no evening shifts and time off during the festive season, making Topps Tiles an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Chatham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Deputy Manager in Chatham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
