Change Adoption Lead

Location: London

Type: Permanent, full time

Flexible working: Happy to talk flexible working

The Opportunity

QBE Europe is recruiting a Change Adoption Lead to join the EO Data & AI function and help embed the Data & AI strategy into everyday ways of working across the organisation. The role focuses on data related change that sits outside funded transformation - including BAU process improvements, non funded initiatives, and the ongoing onboarding and effective use of existing data and analytics platforms. The Change Adoption Lead would work closely with the Business Change practice, which leads on change adoption for data initiatives funded through the central transformation portfolio.

Your New Role

• Lead and coordinate adoption activity for the EO Data & AI estate outside of funded transformation programmes, ensuring continued uptake, effective use and long term value from existing data platforms and products.
• Own and maintain a clear, joined up adoption narrative that connects BAU change, platform evolution and transformation initiatives, reinforcing how they collectively deliver the Data & AI strategy.
• Create and deliver clear, compelling communications (updates, showcases and success stories) aligned to the Data & AI strategy, value stream priorities and key milestones.
• Partner closely with Business Change Managers (BCMs) on funded initiatives to align messaging, timing and adoption approaches, ensuring a seamless transition from project delivery into BAU adoption.
• Work closely with Data Delivery Managers and key stakeholders to anticipate change impacts and align adoption activity across the data landscape.
• Translate complex, technical data concepts into practical, audience specific messages that enable confident decisions and day to day use.
• Design and coordinate enablement approaches for data and analytics capabilities, including onboarding to platforms, reinforcement of data quality practices and adoption of data led ways of working.
• Build and maintain stakeholder networks across EO, including leaders, subject matter experts and change champions, to increase reach, improve feedback loops and accelerate adoption.
• Define and track adoption measures and insights (engagement, usage, feedback) to evidence outcomes and continuously improve adoption approaches.
• Identify adoption risks across BAU and non funded change and recommend pragmatic mitigation actions.

About You

• Experience in change, communications, adoption or engagement roles, ideally within data, analytics, technology or complex transformation environments.
• Strong written and verbal communication skills, with the ability to tailor messages and influence action across different audiences.
• Basic understanding of change management principles, models (e.g., Prosci, ADKAR, Kotter), and tools.
• Experience supporting the adoption of data platforms, analytics tools, reporting or AI enabled capabilities.
• Proven stakeholder management and influencing skills, with credibility at all levels of the organisation.
• Ability to work collaboratively across business, technology and data teams.
• A structured and proactive approach to planning and delivery.
• A pragmatic, people centered mindset focused on enabling outcomes rather than process for its own sake.
• Comfortable with a degree of ambiguity.

Benefits

• 30 days holiday a year with the option to buy up to two additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, including part time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.