At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join a prestigious hotel known for its exceptional service and warm atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Perfect for students looking to gain experience in hospitality.
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 20000 - 25000 £ per year.
To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Key Responsibilities:
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon.
- Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Casual Receptionist employer: Job Search Place Limited
At Elite Hotels, we pride ourselves on creating a welcoming and supportive work environment where every team member plays a crucial role in delivering exceptional guest experiences. As a Casual Receptionist, you will benefit from comprehensive training, opportunities for career advancement, and a culture that values teamwork and excellence in service. Located in a vibrant area, our hotel offers a unique chance to be part of a prestigious brand known for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you’re chatting with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or face-to-face, being clear and friendly is key. Try role-playing with a friend to get comfortable with handling different types of guest enquiries.
✨Tip Number 3
Show off your attention to detail! When you’re at the reception desk, keep an eye on everything from the cleanliness of the area to how guests are feeling. A small gesture like remembering a guest’s name can go a long way in creating a memorable experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to be part of our Front of House Team. Your application will stand out if you show us your enthusiasm for providing outstanding service!
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Highlight Relevant Skills:Make sure to emphasise your communication and administration skills in your application. Even if you don’t have specific hotel experience, showcasing your understanding of outstanding service will show us you’re the right fit for our team.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Casual Receptionist. Mention how your experiences align with our goal of providing first-class service at Elite Hotels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the fundamentals of outstanding customer service. Think about what makes a guest's experience memorable and be ready to share examples of how you've provided excellent service in the past, even if it's not from a hotel setting.
✨Familiarise Yourself with Hotel Operations
Get a good grasp of how hotel reception works, including check-in/out processes and common guest queries. This will show your potential employer that you're proactive and genuinely interested in the role, which can set you apart from other candidates.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Show Your Attention to Detail
During the interview, highlight instances where your attention to detail made a difference. Whether it’s catching a mistake or ensuring a guest's special request was met, demonstrating this skill will resonate well with the interviewers, especially in a role that demands high standards.
