At a Glance
- Tasks: Deliver top-notch customer service and serve food at exciting matchdays and events.
- Company: Join the dynamic team at Sodexo Live! at St James' Park.
- Benefits: Flexible hours, career progression, and a fun work environment.
- Other info: Perfect for those who thrive in fast-paced settings and love sports!
- Why this job: Be part of an unforgettable experience while working in a vibrant atmosphere.
- Qualifications: Friendly attitude and willingness to learn; experience in hospitality is a plus.
The predicted salary is between 12 - 15 £ per hour.
Job introduction
We're experience makers.
And food fanatics.
And we're hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive.
Because at Sodexo Live! We're so much more.
Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live!
St James' Park, Newcastle United Football Club for season 2026/27.
Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
We are looking for customer focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.
What you'll do
- Provide friendly and efficient customer service to supporters and guests throughout matchdays and events
- Serve food, drinks, and snacks quickly and accurately
- Operate tills and card payment systems confidently and accurately
- Maintain clean, organised, and fully stocked kiosk and front‑of‑house areas at all times
- Assist with food preparation, replenishment, and product displays where required
- Welcome guests and provide information or directions within the stadium environment
- Work efficiently during busy service periods while maintaining a positive and professional attitude
- Follow all food hygiene, health & safety, and stadium security procedures
- Monitor stock levels and communicate replenishment needs to supervisors
- Support queue management and help maintain smooth customer flow during peak times
- Respond professionally to customer enquiries, complaints, or issues
- Assist with opening and closing duties, including setup, cleaning, and restocking tasks
- Work collaboratively with colleagues across catering, hospitality, and operations teams
- Maintain high standards of presentation, cleanliness, and customer care throughout all events
- What you'll bring
- Friendly, approachable, and confident when interacting with customers and supporters
- Excellent customer service and communication skills
- Able to work efficiently in a fast‑paced and high‑pressure stadium environment
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events
- Positive attitude with a strong team‑focused approach
- Comfortable handling large crowds and busy service periods
- Previous experience in hospitality, retail, catering, kiosks, or customer service preferred but not essential
- Confident operating tills and handling card transactions accurately
- Able to follow instructions and comply with food hygiene, health & safety, and stadium procedures
- Well‑presented with a professional and enthusiastic manner
- Good organisational skills and ability to multitask during busy periods
- Willingness to learn and support different areas of the operation when needed
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