Casino Manager - UK

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey!

Department: Country Management
Reporting to: Head of UK

Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At Betway, we are driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team players who thrive on a collective diversity of skills and backgrounds.

Who we're looking for
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and super-drive will help us achieve our vision.

What you'll be doing
As part of your role, you will work across multiple UK brands to include Betway, Jackpot City, Hippodrome and Spin Casino. Your responsibilities will include:

• Strategy and Performance
  • Assist in delivery of overall Casino strategy, to meet and exceed the company's business objectives for the market.
  • Proactively seek any opportunities that will help grow and benefit the business.
  • Build relationships with casino games providers to ensure we best leverage the content, promos & features available, securing offers & exclusives and coordinating delivery of this with the rest of the UK team.
  • Monitor and analyse KPIs to optimise activity accordingly.
• Reporting
  • Responsible for generating and presenting a monthly performance review of the casino business for the UK team across all brands.
  • Undertake regular competitor reviews and product gap analysis to drive the market forwards.
• Marketing
  • Assist stakeholders to ensure acquisition and retention initiatives are optimal for market.
  • Work with the brand marketing team to develop a relevant VI for the brands and ensure a consistent brand marketing strategy is delivered at local market level.
  • Ensure each brand's identity, tone of voice, etc. are consistent.
  • Ensure all digital inventory and online properties are up to date and displaying the best possible content for the local market.
  • Work with the CRM teams to optimise each phase of the player lifecycle and cover it with relevant promotional initiatives.
• Product, Stakeholder Management and Influencing
  • Develop close working relationships with all relevant stakeholders across the business.
  • Provide the Head of UK with local market insights to continually improve and adjust our strategy, delivery, and execution of activity.
  • Work closely with business stakeholders, leveraging expertise and market knowledge to influence the product development roadmaps.
  • Specifically lead on the UK gamification project.
  • Work with internal development teams to fix issues and deliver constant improvements in the core product offering, including but not limited to game ordering, prioritisation of promo tools, provider onboarding, etc.
  • Continually refresh knowledge of best in industry and best in market product developments to ensure we deliver best-of-breed products and customer experience.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you'll bring to the table
The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, focusing on shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Proven experience of coordinating specialist Casino teams.
• Proven experience working in high-pressure environment.
• Significant experience of working with product developers, legal and compliance and marketing teams.
• Excellent analytical skills.
• Ability to conceptualise, discuss and present data, results and proposals internally and externally.

Desirable skills you've got up your sleeve
It would be great if you also have some of the following skills:

• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience in developing and executing customer retention strategies.

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. These competencies are essential for all employees in order for you to embed in and drive our culture forward:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you'll get back
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• Comprehensive learning and development programmes to expand your skills and advance your career.
• Regular, constructive feedback through our Performance Tool to help you continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits for you and your family.
• Local benefits:
  • Vitality Health Care
  • Unum Dental
  • Life Assurance & Income Protection
  • Tusker car scheme
  • Cycle to Work
  • Retail discounts

Diversity and Inclusion
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.