At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a vibrant store environment.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-oriented culture.
- Benefits: Earn competitive pay, enjoy staff discounts, and access employee support programmes.
- Other info: Flexible part-time hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a team that values ambition, customer service, and community support.
- Qualifications: No prior retail experience needed; just bring your passion and positive energy!
The predicted salary is between 13.1 - 13.1 £ per hour.
Pay rates ranging from £11.75 to £13.10 per hour depending on your age and benefits.
Location: EUROSPAR Carrick Milestone, 26 Middle Road, Carrickfergus, Co. Antrim, BT38 9DN.
Who are we? Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
About the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times.
- Listening to and understanding customers’ needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock is replenished daily while complying with the company stock rotation process.
- Ensure that stock is merchandised to enhance sales.
- Ensure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- Cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success: Previous retail experience not required; training will be provided. We are looking for team members with personality, passion, energy and a positive attitude who can make our customers smile and provide the best experience.
Are we right for you? As part of this role, it will be important that you feel aligned with the values we live and work by:
- Ambition – We always strive to be better, seek new challenges, and find ways to improve.
- Customer First – We provide exceptional service, putting customers at the heart of everything and supporting our communities.
- Teamwork – We succeed together, helping colleagues to succeed and sharing knowledge and skills.
- Integrity – We are fair, honest and ethical, treating everyone with dignity and respect, inclusive and champion diversity.
The Reward: You will have a balanced working life and the opportunity to contribute to initiatives such as defibrillator installations and school sports days. Benefits include attractive pay, employee assistance programme, staff discounts (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours: Part‑time position available at 8 hours per week, working within the hours of Monday‑Friday 5 pm‑midnight and Saturday & Sunday 6 am‑midnight. Shortlisted candidates will discuss working hours and shift patterns in further detail at interview.
Location: Hightown Avenue Mallusk, Newtownabbey BT36 4RT.
Customer Advisor - Carrick in Carrickfergus employer: Job Search Place Limited
Henderson Group is an exceptional employer, recognised as Northern Ireland's leading foodservice provider and a proud family-owned business. With a strong commitment to employee development and a culture rooted in ambition, teamwork, and integrity, we offer our staff competitive pay rates, comprehensive benefits, and opportunities to engage in community initiatives. Join us at our Carrick location, where you can thrive in a supportive environment that values customer service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Carrick in Carrickfergus
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Customer Advisor - Carrick in Carrickfergus
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
