At a Glance
- Tasks: Lead operations at a top golf hotel, focusing on guest experience and team development.
- Company: Carnoustie Golf Hotel & Spa, a renowned destination in Scotland.
- Benefits: Competitive salary, personal development, discounted stays, and a supportive team culture.
- Other info: Dynamic environment with opportunities for career growth and community involvement.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in senior hotel operations and strong Food & Beverage background required.
The predicted salary is between 42000 - 42000 £ per year.
Carnoustie Golf Hotel & Spa is seeking an exceptional Operations Manager to help lead one of Scotland's most iconic golf and leisure destinations. We are looking for a hands-on hospitality professional with a strong Food & Beverage background who thrives on the floor, leads from the front and inspires teams through action rather than instruction. If you are happiest engaging with guests, coaching teams, driving standards and being at the heart of a busy operation, we would love to hear from you.
About the Role
Reporting directly to the General Manager, you will play a key role in the day-to-day operation of the hotel with a particular focus on Food & Beverage performance, guest experience, team development and operational standards. You will be highly visible throughout the business, working closely with department heads and leading from the front during service periods, events and busy trading days. This role requires energy, pace, resilience and a genuine passion for hospitality.
Key Responsibilities
- Lead all operational departments with a particular focus on Food & Beverage.
- Drive exceptional guest experiences throughout the hotel.
- Coach, develop and motivate departmental teams.
- Ensure consistently high service standards across all areas.
- Manage staffing levels, labour productivity and operational efficiency.
- Support revenue growth through upselling and commercial awareness.
- Maintain high standards of presentation, cleanliness and compliance.
- Act as Duty Manager and senior leader across the hotel.
- Take ownership of guest feedback and service recovery.
- Lead by example and be visible, approachable and supportive.
Who We're Looking For
- Has previous experience in a senior hotel operational role.
- Has a strong Food & Beverage background.
- Is highly organised but not afraid to roll their sleeves up.
- Enjoys coaching and developing people.
- Leads with positivity, accountability and professionalism.
- Has excellent communication and leadership skills.
- Understands the importance of guest experience.
- Can remain calm under pressure.
- Is commercially aware and focused on results.
Most importantly, we're looking for someone who believes that leadership is earned on the floor, not from behind a desk.
The Carnoustie Way
- Customer Focused: We put our guests at the heart of everything we do.
- Knowledgeable: We continuously develop ourselves and take pride in our expertise.
- Integrity: We do the right thing, even when nobody is watching.
- Pace: We act with energy, purpose and a desire to get things done.
- Professionalism: We represent our hotel, our destination and our colleagues with pride.
- Togetherness: We work as One Team, supporting each other to achieve success.
These are not words on a wall. They are behaviours we expect to see every day.
Why Join Us?
Situated alongside the world-famous Carnoustie Golf Links, our hotel offers a unique opportunity to work within one of Scotland's most recognised hospitality destinations. You will join a passionate team committed to delivering memorable guest experiences while continuing to develop and improve one of the country's leading golf hotels.
Bespoke Benefits
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team, so this is at the heart of our culture and of our 'Be Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Operations Manager in Carnoustie employer: Job Search Place Limited
Carnoustie Golf Hotel & Spa is an exceptional employer, offering a vibrant work culture where hospitality professionals can thrive in one of Scotland's most iconic destinations. With a strong focus on team development, guest experience, and operational excellence, employees benefit from competitive salaries, personal growth opportunities, and a supportive environment that values inclusivity and collaboration. Join us to be part of a passionate team dedicated to delivering memorable experiences while enjoying unique perks like discounted hotel stays for you and your loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Carnoustie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Carnoustie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
