Supported Living Team Leader in Carlisle

Compassionate Care is a leading provider of diverse services throughout the UK, dedicated to supporting individuals with complex needs and learning disabilities. Our comprehensive offerings encompass supported living, residential emergency accommodation, and specialized step-down services for mental health care. At Compassionate Care, our mission is to instigate profound and enduring transformations in the lives of both adults and children. We empower those under our care to embrace independence and lead fulfilling lives, always upholding principles of dignity, autonomy and self-worth. Driven by a commitment to excellence, we aspire to emerge as the most trusted and esteemed name in the care sector.

We are looking for a Team Leader to join us, for the competitive salary of £30,000 per annum. 12 hour day shifts of 8am-8pm, working on a rolling rota of 4 on 4 off.

Team Leader Role

You will provide support and companionship to a range of adults living in our supported living within Carlisle. Compassionate Care Group has a varied client base, each individual requiring different help and support with Mental Health, Autism and learning disabilities. You will be offering a supportive ear, calm presence whilst still bringing an element of fun into their daily activities and needs. You will be promoting independence with all our clients and enabling them to live an independent and fulfilling lifestyle. You must be self‑motivated, and ensure the quality of support provided is consistent with current legislation. As a Team Leader you will provide leadership to the Care and support functions of the house and supervise the Care and support services within the house in accordance with agreed standards.

Key Responsibilities

• Develop effective working relationships with the First Line Manager.
• Participate in the development of the house's policies.
• Participate in the evaluation of the house's against agreed organisational goals, as well as business and quality objectives.
• Work to establish effective employer-employee relationships.
• Minimise legal risks.
• Participate in the maintenance of the house's management information systems.
• Assist in the implementation of Care Policies and Procedures.
• Act within the house's budget based on its objectives and within the projected revenue.
• Be involved in the implementation and maintenance of the house's quality assurance programme.
• Assist in administration of an evaluation of the Care Standards and Care service provision.
• Systematically solve day‑to‑day problematical issues which arise.
• Oversee the operational running of their shift and their team in an absence of the First Line Manager.
• Report any issues witnessed or suspected as a matter of urgency to your First Line Manager or, in absence of your First Line Manager, to their First Line Manager.

The Ideal Candidate

• Previous experience within supported living.
• Have experience with Mental Health, Autism or Learning Disabilities in a work setting.
• Have a natural sense of empathy and good common sense.
• Will have understanding of others who may display behaviours that can present challenges.
• Have great organisational skills and ability to think outside the box.
• May be a driver with access to your own vehicle, although this is not essential.

Qualifications required

• NVQ Level 2 Health and Social Care / The Care Certificate / NVQ Level 3 Health and Social Care or willing to work towards it.
• L2 Medication
• L2 Safeguarding
• L2 Autism and / or mental health

Company Benefits

• 28 days annual leave
• Paid induction programme
• Structured career development programme
• Fully funded Care Certificate
• Employee Assistance Programme offering counselling and other support services
• Refer a friend bonus - £250 (Terms & Conditions apply)
• Employee Recognition Awards
• Free enhanced DBS
• Company pension scheme
• Company social events