At a Glance
- Tasks: Engage with customers online and in-store, showcasing cargo bikes and managing sales.
- Company: Join London Green Cycles, the city's leading cargo bike specialists since 2012.
- Benefits: Competitive salary, 28 days holiday, trade discounts, and performance bonuses.
- Other info: Dynamic role with varied daily tasks and a supportive team environment.
- Why this job: Make a real impact by helping families choose sustainable transport options.
- Qualifications: Passion for cycling, excellent communication skills, and tech-savvy.
The predicted salary is between 29800 - 34000 £ per year.
ABOUT US
Founded in 2012, London Green Cycles has spent over a decade becoming London's go to cargo bike specialists. We're a tight team of five passionate people who live and breathe urban cycling (well, 4 of us cycle religiously - the other is still deciding).
WHAT MAKES US DIFFERENT?
We're not just selling bikes - we're helping London families reimagine how they move around the city. From that first "can a cargo bike really replace my car?" conversation to post sale support, repairs, and even helping with resale when the kids grow up, we're with customers every step of the journey.
LOCATIONS
We operate from two London locations: Balham (SW12 8SG) and Camden (NW1 4BU).
ROLE OVERVIEW
This isn't your typical retail sales role. You'll handle approximately 80% of sales and customer interactions through online channels - email, WhatsApp, phone calls, Google suite, and our website - with 20% involving face to face interactions, primarily conducting test rides with families (often with excited kids in tow). You'll be the go to person for three core activities:
- Sales – managing cargo bike sales, accessories, spares, and a select range of kids' bikes
- Repairs – liaising with workshop staff, coordinating bike drop offs and collections, processing repair payments
- Hire – supporting our online booking platform, managing hire bike handovers and returns from our fleet
A TYPICAL DAY
Your day might look like this: Opening the store, moving bikes and making the showroom look brilliant, opening the till, and planning your day around scheduled test rides, hire bike pickups and returns, new bike collections, and courier deliveries. Throughout the day you'll be responding to emails, phone calls, and walk in customers, coordinating with the workshop on repairs, processing quotes using Lightspeed POS, updating Trello and Google Sheets, and managing the constant flow of bikes in and out. You'll close out the till and lock up with the rest of the team at day's end. No two days are identical - that's what makes it exciting.
KEY RESPONSIBILITIES
- Manage online sales enquiries and customer support via email, WhatsApp, phone, and website
- Conduct face to face test rides, showcasing cargo bikes to families
- Process sales, repairs, and hire transactions using Lightspeed retail POS
- Maintain accurate records across Google Sheets, Trello, and our website booking system
- Coordinate with workshop staff on repair scheduling and handovers
- Manage hire bike fleet logistics – handovers, returns, and availability
- Generate customer quotes and follow up on enquiries
- Handle courier collections and deliveries of bikes
- Provide exceptional customer service through every touchpoint
- Support the smooth day to day operation of the shop
SKILLS / EXPERIENCE REQUIRED
- Genuine passion for cycling, cargo bikes, or the cycling industry
- Genuine passion for helping customers and providing excellent service
- Tech savvy with strong digital skills (Google suite, online platforms)
- Excellent communication skills – both written and verbal
- Comfortable engaging with families and children
- Organised and able to prioritise in a fast paced environment
- Strong team player with excellent timekeeping
- Checkable 2 year work history
- Eligibility to work in the UK
Preferred but not essential:
- Background in cycling (industry experience, advocacy, or deep personal involvement in cycling culture)
- Retail or sales experience
THE DETAILS
Location: Balham SW12 8SG OR Camden NW1 4BU (two positions available)
Salary: £29,800 - £34,000 per annum, depending on experience
Holiday: 28 days per year (inclusive of bank holidays, based on 5 day week)
WHAT WE OFFER
- Trade price on all staff purchases – get your own cargo bike, bike bits and accessories sorted
- Cycle to Work scheme – tax free bike savings
- Performance bonuses – rewarding great work
- Platform training – comprehensive onboarding on Lightspeed POS, Trello, and all systems
- Supportive team environment – you'll have autonomy plus backup when you need it
- Real variety – every day brings different challenges and interactions
WHY JOIN US?
This role is perfect for someone who wants more than traditional retail – you'll have real autonomy, direct customer relationships, and the satisfaction of helping London families make sustainable transport choices. You'll develop expertise in a growing industry while working with a team that genuinely loves what they do.
Cargo Bike Sales & Customer Service Adviser employer: Job Search Place Limited
At London Green Cycles, we pride ourselves on being more than just a retail outlet; we are a passionate team dedicated to transforming urban mobility for families in London. Our supportive work culture fosters autonomy and collaboration, allowing you to thrive in a dynamic environment while enjoying benefits like trade prices on purchases, a Cycle to Work scheme, and performance bonuses. Join us in making a meaningful impact as you help customers navigate their journey towards sustainable transport solutions in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Bike Sales & Customer Service Adviser
✨Tip Number 1
Get to know the company inside out! Research London Green Cycles, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for cycling and how you fit into their mission.
✨Tip Number 2
Practice your pitch! Think about how you’d explain why you’re the perfect fit for the Cargo Bike Sales & Customer Service Adviser role. Keep it casual but confident, and don’t forget to highlight your love for helping families and urban cycling.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait for an interview. Reach out via email or social media to express your enthusiasm. A little initiative goes a long way in showing you’re genuinely interested.
✨Tip Number 4
Showcase your tech skills! Since this role involves online sales and customer support, be ready to discuss your experience with digital tools like Google Suite and any online platforms. Being tech-savvy is a big plus!
We think you need these skills to ace Cargo Bike Sales & Customer Service Adviser
Some tips for your application 🫡
Show Your Passion:Let us see your love for cycling and cargo bikes shine through in your application. Share any personal experiences or stories that highlight why you're excited about this role and how you can help families reimagine their transport options.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff. Highlight your tech-savviness and customer service skills clearly!
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your background aligns with our mission at London Green Cycles and how you can contribute to our team. Show us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Cargo Bikes
Make sure you brush up on your knowledge of cargo bikes and their benefits. Understand how they can replace cars for families in London. This will help you engage in meaningful conversations during the interview and show your genuine passion for cycling.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, especially in a retail or sales environment. This role is all about supporting families, so demonstrating your ability to connect with customers is key.
✨Familiarise Yourself with Digital Tools
Since a large part of the role involves online sales and customer interactions, make sure you're comfortable with tools like Google Suite and any POS systems. If you have experience with Lightspeed or similar platforms, be ready to discuss it. Showing that you're tech-savvy will give you an edge.
✨Prepare for a Dynamic Day
Understand that no two days will be the same in this role. Be ready to discuss how you handle fast-paced environments and manage multiple tasks. Think of specific examples where you've successfully juggled various responsibilities, as this will demonstrate your organisational skills and adaptability.
