At a Glance
- Tasks: Lead the store team to create a welcoming shopping experience and assist customers with style.
- Company: Phase Eight, a leading womenswear brand with a focus on quality and style.
- Benefits: Free clothing allowance, up to 70% discount, financial assistance, and enhanced maternity package.
- Other info: Opportunities for growth within a trusted retailer committed to diversity.
- Why this job: Join a dynamic team and develop your career in a supportive, inclusive environment.
- Qualifications: Excellent communication skills and experience in a customer-facing role.
The predicted salary is between 22000 - 26000 £ per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.
What you'll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth running of the store.
Who you'll be:
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer-facing environment.
What's in it for you?
It's not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
About Us: Founded in 1979, Phase Eight is an original, design-led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We're committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Supervisor - Cambridge employer: Job Search Place Limited
At Phase Eight, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. As a Supervisor in Cambridge, you'll enjoy a generous clothing allowance, substantial colleague discounts, and access to financial and wellbeing support, all while playing a pivotal role in delivering outstanding customer experiences. Join us to develop your career in a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer interaction skills. Role-play with a friend or family member to get comfortable with greeting and assisting customers, just like you would on the shop floor.
✨Tip Number 3
Show your passion for style! Be ready to discuss your favourite fashion trends and how you can help customers find their perfect outfits. This will show that you’re not just about the job, but about the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind.
We think you need these skills to ace Supervisor - Cambridge
Some tips for your application 🫡
Show Your Passion for Style:When you're writing your application, let your love for fashion shine through! Share examples of how you've connected with customers in the past and how you can bring that same energy to our store.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. We want to see how you've built relationships with customers and provided them with the perfect outfit or solution they were looking for.
Be Authentic:Don't be afraid to show your personality in your application. We value authenticity and want to know what makes you unique. Share your story and how it aligns with our values at Phase Eight.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, take some time to research Phase Eight. Understand their values, style, and customer base. This will help you connect with the brand during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to lead by example on the shop floor. Prepare examples from your past experiences where you've excelled in customer service. Think about how you can demonstrate your ability to build relationships and meet customer needs effectively.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role. Be prepared to talk about times when you've worked well in a team, supported colleagues, or helped resolve conflicts. Highlight your adaptability and how you can contribute to a positive store environment.
✨Dress the Part
Since you're applying for a fashion retailer, make sure to dress stylishly for your interview. Choose an outfit that reflects the brand's aesthetic while still being professional. This shows that you understand the importance of presentation in retail.
