At a Glance
- Tasks: Lead a dynamic reception team and ensure exceptional guest experiences.
- Company: University Arms, Cambridge's oldest hotel with a modern luxury vibe.
- Benefits: Competitive salary, free meals, uniform, and exciting team events.
- Other info: Great opportunities for personal growth in a historic yet modern setting.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hotel front office supervision and strong leadership skills.
The predicted salary is between 28066 - 30000 £ per year.
University Arms is a 192-bed design led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker's Piece is the Hotel's quintessentially British Restaurant and Bar Parker's Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge's oldest Hotel. It is now Cambridge's 'go to' destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As Reception Supervisor, you will be totally guest-focused by consistently delivering excellent service with an informed, friendly, and effective approach. You will ensure the smooth running of the Reception Desk, whilst achieving maximum revenue and guest satisfaction.
THE DUTIES
- Lead and inspire the reception team to deliver outstanding service at every guest interaction.
- Greet, assist, and manage guest arrivals, departures, and special requests with warmth and professionalism.
- Take ownership of guest feedback, resolving issues quickly and effectively to guarantee satisfaction.
- Oversee daily front desk operations, including scheduling, training, and performance management.
- Coordinate with other departments - housekeeping, F&B, and maintenance to ensure guest needs are met promptly.
- Maintain a polished, welcoming reception area and ensure all operational standards are met.
- Monitor and improve processes to enhance efficiency, service quality, and the overall guest experience.
WHAT ARE WE LOOKING FOR IN YOU
- Hotel Front Office Supervisory experience.
- A natural leader with excellent communication and organisational skills.
- Passionate about hospitality, guest satisfaction, and team development.
- Confident, proactive, and able to make decisions with a focus on positive outcomes.
- Detail oriented, with a commitment to maintaining high standards across all areas of the hotel.
THE PERKS
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Reception Supervisor in Cambridge employer: Job Search Place Limited
University Arms is an exceptional employer that offers a vibrant work culture in the heart of Cambridge, where you can thrive in a beautifully renovated hotel steeped in history. As a Reception Supervisor, you'll enjoy competitive salaries, free meals on duty, and opportunities for team member incentives, all while being part of a dedicated team focused on delivering outstanding guest experiences. With a commitment to employee growth and development, University Arms provides a supportive environment where your passion for hospitality can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
