At a Glance
- Tasks: Lead customer service in a busy automotive bodyshop, ensuring excellent customer experiences.
- Company: Join the UK's leading Accident and Collision Repair specialists in Cambridge.
- Benefits: Enjoy competitive salary, uncapped bonuses, and exclusive colleague discounts.
- Other info: Dynamic workplace with growth opportunities and a commitment to diversity and inclusion.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in fast-paced customer-facing roles and a full UK Driving Licence required.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our very busy site in Cambridge.
As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
ResponsibilitiesAs the Lead CSA you are the coordinator of our Bodyshop. You are responsible for preparing job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
RequirementsWe would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT literate. Problem solving and understanding when to elevate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in a fast-paced customer-facing role, within the automotive industry be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.
Why choose FMG RS?Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include:
- Fantastic uncapped monthly bonus schemes
- Start with 23 days annual leave, public holidays and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
Lead Customer Service Advisor in Cambridge employer: Job Search Place Limited
FMG RS is an exceptional employer located in Cambridge, offering a dynamic work environment where you can thrive as a Lead Customer Service Advisor. With a strong focus on employee well-being, we provide a comprehensive benefits package including uncapped bonus schemes, exclusive discounts, and opportunities for personal growth within the expanding ZIGUP family. Join us to be part of a diverse and inclusive workplace that values your contributions and supports your career development in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Service Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
