At a Glance
- Tasks: Welcome guests and provide exceptional service to create memorable experiences.
- Company: Join Novotel Cambridge North, a vibrant hotel with a focus on guest satisfaction.
- Benefits: Enjoy free gym access, discounted stays, and personal development opportunities.
- Other info: Dynamic work environment with opportunities for growth across 5000 hotels worldwide.
- Why this job: Be the face of hospitality and make a real impact on guests' experiences.
- Qualifications: Passion for customer service and ability to work in a team.
The predicted salary is between 20000 - 25000 £ per year.
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Make the link with the different departments of the hotel to ensure a wonderful guest experience. As our next Receptionist, you are the 'face of Novotel Cambridge North', extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Main Responsibilities:- Welcome every guest and provide exceptional service throughout their stay.
- Personalising each interaction with guests to ensure a unique experience.
- Engage with the team to ensure hotel quality and financial targets can be met.
- Handling emails, phone enquiries and other administration tasks.
- Responsible for balancing banking transactions for the hotel.
- Ensuring Novotel Standards are met and maintained.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Assisting with Food and Beverage services if and when required.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Special staff rate at our hotels.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days holidays including bank holidays (increasing yearly).
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere.
- Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Hotel Receptionist in Cambridge employer: Job Search Place Limited
At Novotel Cambridge North, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. With a vibrant work culture that fosters personal development through training and career advancement opportunities, you will be part of a global community dedicated to creating memorable experiences for our guests. Enjoy a range of benefits including discounted hotel stays worldwide, complimentary meals, and a supportive environment that encourages you to unleash your personality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Cambridge
✨Get Hands-On Experience
Since you’re going for a trainee role in the hospitality-food-service sector, look for ways to gain practical experience. Volunteer at local events or pop-up restaurants. Not only does this give you a taste of the industry, but it’s a great way to meet people and show you’re passionate about getting your foot in the door.
✨Visit Local Dining Hotspots
Don’t be shy – visit local restaurants, cafes, and bars! Drop in, chat with staff, and express your interest in trainee positions. Many places look for motivated trainees who are eager to learn and might even hire from walk-ins. Plus, you'll get a feel for the atmosphere and see where you might fit best.
✨Connect with Hospitality Colleges
Reach out to hospitality schools or colleges in your area. They often have partnerships with local businesses and can help connect you with trainee opportunities. They might also host job fairs or industry events that can be great for networking and meeting potential employers.
✨Apply Directly Through Our Website
When you're ready to apply, make sure you do it through our website at Job Search Place Limited. We often list trainee opportunities exclusively there, and it's a great way to stand out. Plus, our team values direct applications, so you don’t want to miss out on a chance to impress us!
We think you need these skills to ace Hotel Receptionist in Cambridge
Some tips for your application 🫡
Highlight Your Customer Service Skills:In the hospitality-food-service industry, your ability to connect with customers is key. Make sure to showcase any previous service experience in your CV or cover letter, whether it's from part-time jobs, volunteering, or even school projects. Let your enthusiasm for making a positive dining experience really shine through!
Mention Relevant Certifications:If you have any certifications related to food safety, hygiene, or customer service training, make sure to include these in your application. Many employers in hospitality value this kind of training, so it gives you a leg up over others who might not have them. Even if you're just starting out, mentioning your commitment to learning about these areas can impress hiring managers.
Express Your Willingness to Learn:As a trainee, it's crucial to convey your eagerness to learn on the job. Use your cover letter to share why you're excited about starting a career in hospitality and how you look forward to gaining hands-on experience. Employers want to see that you're motivated and ready to dive into the fast-paced environment of food service!
Tailor Your Application to Job Search Place Limited:When you're preparing your application for Job Search Place Limited, make sure to mention why you're specifically interested in working there. Do some research about their values, unique offerings, or reputation. Personalising your application not only shows that you're genuinely interested but also helps you stand out in a pool of candidates.
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In hospitality, customer service is king! During the interview for a Hotel Receptionist at Job Search Place Limited, be ready to demonstrate your people skills. Think of examples where you've handled difficult customers or worked as part of a team to create a great dining experience.
✨Get Familiar with Food Safety Standards
Expect some technical questions around food safety or health regulations relevant to the hospitality food service industry. Brush up on basic food hygiene rules and be prepared to discuss how you'd handle a situation related to food safety at Job Search Place Limited.
✨Show Your Enthusiasm for Learning
As a trainee, your willingness to learn is crucial! Make sure to communicate your passion for the hospitality industry and your eagerness to dive into every aspect of your role. Talk about your motivations and any relevant experiences that sparked your interest in food service.
✨Bring Your Best Ideas for Customer Engagement
Think about ways you could enhance the dining experience at Job Search Place Limited. Whether it’s a fun theme night or a creative cocktail suggestion, having fresh ideas ready can show that you're enthusiastic and ready to contribute to the team's success, even as a trainee!
