At a Glance
- Tasks: Provide top-notch customer service and support admin tasks at a welcoming care home.
- Company: Langdon House Care Home, known for its family-feel and outstanding resident care.
- Benefits: Competitive pay, 28 days holiday, and access to exclusive discounts.
- Other info: Enjoy a friendly work environment with opportunities for personal growth.
- Why this job: Join a caring team and make a positive impact on residents' lives.
- Qualifications: Previous admin experience is a plus; training provided for the right candidate.
The predicted salary is between 12.71 - 12.71 £ per hour.
As an Admin Assistant at Langdon House Care Home, you will be responsible for providing high standards of customer service and positive first impressions for all guests visiting the home.
About Langdon House Care Home: Langdon House is an exceptional residential care home in Cambridge. At Langdon House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents. We're based in a quiet nook in Chesterton on the north eastern side of Cambridge, three miles from the city centre. Our home offers fantastic 24-hour care to up to 51 residents.
About the role: Reporting to the Home Admin Manager, the Administration Assistant will be in charge of ensuring the reception area provides a friendly, welcoming and professional image at all times. You will also be in charge of supporting the Home Admin Manager with a variety of administrative tasks, such as answering enquiries, responding to emails, and postal duties.
Salary: £12.71 per hour.
Shift Pattern: 37.5 hours per week, worked on a rota basis from Monday to Sunday.
Home Location: 20 Union Lane, Chesterton, Cambridge, CB4 1QB - 3 miles from the city centre.
Key Duties & Responsibilities
- Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
- Assist the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave and processing leavers.
- Support the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency.
- Assist with enquiry handling, preparing and sending out brochures and responding to and sending emails.
Training, Skills & Experience Required
- Previous administrative experience is desirable, as is knowledge of Finance and or HR procedures, however training will be provided for the successful candidate.
- You will have excellent customer service, communication and IT skills, ideally Microsoft Office, together with an eye for detail.
- You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner, at all times.
- You are organised, numerate and accurate, with a 'can-do' attitude.
What we can offer
- Fully comprehensive induction.
- 28 days of holiday per year.
- Free Blue Light Card & access to the Blue Light discount platform.
- Refer a friend scheme.
Admin Assistant in Cambridge employer: Job Search Place Limited
Langdon House Care Home is an outstanding employer located in the serene area of Chesterton, Cambridge, offering a family-oriented work culture that prioritises exceptional care and customer service. Employees benefit from a comprehensive induction, 28 days of holiday per year, and access to exclusive discounts through the Blue Light Card, fostering both personal and professional growth in a supportive environment. Join us to make a meaningful impact in the lives of our residents while enjoying a rewarding career in a beautiful setting just three miles from the city centre.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
