At a Glance
- Tasks: Support and set up business networks, PCs, and servers while providing excellent customer service.
- Company: Dynamic company in Cambridge focused on staff development and success.
- Benefits: Competitive salary up to £36k, supportive team environment, and opportunities for growth.
- Other info: Great opportunity for long-term career growth in a collaborative setting.
- Why this job: Join a fun team and make a real difference in IT support for businesses.
- Qualifications: Previous IT experience and strong communication skills are essential.
The predicted salary is between 34000 - 38000 £ per year.
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and has a good sense of humour.
Responsibilities
- Setting up and supporting small and medium business networks
- Supporting PCs and servers remotely and on-site (Win7/8)
- Installing business computer systems
- Office 365 maintenance, installation and migration
- Microsoft Exchange 2007/2010/2013/2016
- Setting up email accounts and website hosting (Linux and Windows)
- Managing WHM web servers and DNS
- Administration of IP Phone systems (via web-based interface)
- Supporting customer applications
Attributes
- Previous experience working for an MSP or Software house would be desirable
- Team player
- Keen to learn
- Confident communicating over the phone
2nd Line Support Technician in Cambridge employer: Job Search Place Limited
Join a dynamic and supportive team in Cambridge as a 2nd Line Support Technician, where your growth is a priority. Our company fosters a collaborative work culture, offering extensive training and development opportunities to ensure you thrive in your role. With a focus on employee well-being and a fun atmosphere, we are committed to investing in your success while you help our clients achieve their IT goals.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Job Search Place Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Job Search Place Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Job Search Place Limited!
✨Direct Apply to Job Search Place Limited
Let's not forget to apply directly through the Job Search Place Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Technician in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Job Search Place Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Job Search Place Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
