At a Glance
- Tasks: Manage patient appointments and provide essential support in a friendly healthcare environment.
- Company: Innovative practice serving 20,000 patients with a focus on training and development.
- Benefits: Full training provided, flexible hours, and a supportive team atmosphere.
- Other info: Opportunity for growth in a modern, purpose-built facility.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: GCSE Maths and English at grade C or above; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington. Experience is desirable; however full training will be provided for the right candidate. You’ll be working within a supportive and friendly team in our modern, purpose-built premises.
Main Duties and Responsibilities:
- To make appointments for patients attending the surgery or on the telephone using the computerized clinical system.
- To suitably triage and signpost patients to other services where applicable including associated services and external services including community pharmacy.
- To ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately and in line with practice protocols and policies.
- To cancel and re-arrange appointments when necessary.
- To support and advise those enquiring about registration or those who need temporary registration.
- To respond to any queries and requests for assistance from patients and visitors.
- To advise patients of relevant charges for private services, take payment, record and issue receipts.
- To appropriately address requests for home visits in line with practice protocols.
- To take pathology samples, and respond to requests for x-rays, certificates, etc as needed.
- To retrieve and file records as required, ensuring they are kept in the correct order and filed correctly and safely.
- To make and receive calls to patients and other healthcare professionals as required and directed to do so in a courteous and appropriate manner.
- To divert calls or take messages for others.
- To handle enquiries for online access from existing and new patients and process accordingly.
- To ensure the building is opened and closed correctly in line with internal guidelines and security arrangements.
- To report any premises issues to the building information desk or on-site caretaker as required.
- To report any immediate IT, clinical system or other system issues to the relevant provider using the information provided.
- To participate in practice meetings and team meetings.
- To keep the reception and office working areas clear and tidy and suitable for other users at all times.
- To undertake other duties as may from time to time be asked and consistent with the post and where capacity permits.
Other Information:
- Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy.
- Equality and Diversity: To support the equality, diversity and rights of patients, carers and colleagues, including acting in a way that recognises the importance of people’s rights, respecting privacy and dignity, and behaving in a welcoming, non-judgmental manner.
- DBS: The post-holder will be required to complete a satisfactory DBS check concerning any former criminal convictions.
- Data and Confidentiality: Work within the clinical computer system and other systems to improve data quality; treat all patient and staff information as strictly confidential in line with policy.
Qualifications:
- GCSE Maths and English at grade C or above or subsequent equivalent.
Other:
- Flexibility of working hours and able to respond to the needs of the business sometimes at short notice to cover for absent colleagues.
- Neat, tidy and presentable to the public.
- Ability and willingness to undertake training.
- Full vaccination or immunity in line with CQC requirements.
Experience:
- Experience of a frontline, customer-facing position or a role with suitable transferable skills.
- Experience of working to set guidelines, protocols and procedures.
- Good team working skills and experience.
- Experience of working in the NHS/general practice.
Care Navigator/Receptionist in Camberley employer: Job Search Place Limited
Join our dynamic and supportive team in Wallington, where we prioritise employee growth and development through comprehensive training and a collaborative work culture. As a Care Navigator/Receptionist, you'll play a vital role in enhancing patient experiences while enjoying the benefits of working in a modern, purpose-built facility that values health, safety, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Receptionist in Camberley
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills. As a Care Navigator/Receptionist, you'll be the first point of contact for patients. Role-play with a friend to nail down how to handle different scenarios, from booking appointments to dealing with queries.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look neat and professional to show you're serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of healthcare.
We think you need these skills to ace Care Navigator/Receptionist in Camberley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator/Receptionist role. Highlight any relevant experience or skills that match the job description, like customer service or working in a healthcare setting.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way, especially for a role that involves interacting with patients.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Receptionist. Familiarise yourself with the main duties listed in the job description, such as making appointments and triaging patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in similar positions. Think of specific examples where you've successfully handled patient queries or managed difficult situations. Highlighting your ability to remain calm and professional under pressure will impress the interviewers.
✨Emphasise Teamwork and Flexibility
This practice values teamwork and flexibility, so be ready to share experiences where you've worked collaboratively with others. Discuss how you've adapted to changing circumstances or covered for colleagues when needed. This shows that you can fit into their supportive team environment.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the practice's approach to patient care or training opportunities. This not only shows your enthusiasm but also helps you gauge if the practice aligns with your values and career goals.
