At a Glance
- Tasks: Assist with optical administration, manage calls, and support customer queries.
- Company: Join the iconic Specsavers team in a friendly store environment.
- Benefits: Earn up to £12.91/hour, enjoy discounts, and get extra perks like a birthday day off.
- Other info: Great training opportunities and a chance for career growth.
- Why this job: Be part of a supportive team and make a difference in customers' lives.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 25000 - 27000 £ per year.
Specsavers is a household name and a Highstreet staple. As a Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating and filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.
Our store is based in Hexham, with off-site parking and bike lockups available. We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What's on offer?
- Up to £12.91 per hour - Depending on experience
- Full time - Will include a weekend day
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- An additional paid day off on your birthday
- Enhanced family leave and company sick pay
What we're looking for?
- Clear and professional verbal communication
- Staying calm under pressure
- Showing understanding and care for customer concerns
If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. This job will close when it's filled, so don't delay, apply today!
Call Centre/Admin Assistant employer: Job Search Place Limited
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and dedication are celebrated. Located in Hexham, our store provides not only competitive pay and comprehensive benefits, including enhanced family leave and employee discounts, but also ample opportunities for personal and professional growth through training and development. Join us to be part of a caring team that values your contributions and well-being, ensuring you have the resources to thrive both at work and in your personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre/Admin Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your communication skills and ability to stay calm under pressure, which are key for the Call Centre Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Specsavers team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Centre/Admin Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre/Admin Assistant role. Highlight any relevant experience you have with optical administration, customer service, or handling NHS forms. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Specsavers and how you can contribute to our team. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Communication Skills:Since clear and professional communication is key for this role, make sure your application reflects that. Use concise language and check for any typos or errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Specsavers and what we offer!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Specsavers. Understand their values, mission, and what makes them a household name. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Call Centre/Admin Assistant, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and customer concerns. Think of specific examples from your past experiences where you stayed calm under pressure or resolved a customer issue. This will demonstrate your problem-solving skills and ability to care for customers.
✨Show Enthusiasm and Team Spirit
During the interview, express your excitement about joining the team at Specsavers. Highlight your willingness to collaborate and support your colleagues. A positive attitude can go a long way in making a great impression!
