At a Glance
- Tasks: Manage client calls, emails, and bookings while providing exceptional customer service.
- Company: Join the UK's largest independent meetings and travel management company with a people-first culture.
- Benefits: Enjoy health cash plans, generous leave, training opportunities, and lifestyle savings.
- Other info: Diverse workplace with excellent career growth and support for all employees.
- Why this job: Be the first point of contact for clients and make a real impact in a vibrant team.
- Qualifications: Customer service skills, attention to detail, and a positive, energetic attitude.
The predicted salary is between 26624 - 26624 £ per year.
Inntel has grown from a small family business to become the UK's largest independent meetings, events and travel management company. For over 40 years, we've been selecting venues, managing events, and arranging business travel and accommodation for our clients. But our culture has remained the same. We are a people‑first company that prioritises the well-being of our teams above everything else.
Company benefits:
- Employer paid Health Cash Plan
- Generous annual leave allowance, increasing with length of service
- Extra time off to volunteer
- Lifestyle savings through our partner Vivup
- Salary sacrifice schemes
- Interest free loans
- Professional training and development through the Skills Council and apprenticeship programme
- Employee assistance programme
- Mental health training for all employees
- Reward and recognition schemes
- Menopause policy in place
What we're looking for:
Ready to dive into a vibrant workplace where your Customer Service and Administrative skills can shine. Quick learner with exceptional eye for detail, an energetic, positive and enthusiastic approach, excellent telephone manner and ability to build strong client relationships. Willing to follow set processes while knowing when to use your initiative. If you can answer yes to those questions, you could be just what we are looking for. Customer Service is at the forefront of this role - you will be the first point of contact for clients and suppliers, delivering consistent exceptional client handling. Reporting into a Team Leader, you will join a team of Business Travel Administrators sharing wider duties. Managing email, high volume call handling, reporting, project work and departmental support across all areas of the business. Independent worker who thrives on teamwork - we want to hear from you!
Main duties and responsibilities:
- Answer and manage all incoming calls, managing expectations at all times.
- Log all incoming accommodation and travel requirements and provide information on turnaround times.
- Monitor all incoming email inboxes, loading new enquiries or amendments and responding to or forwarding emails as required.
- Operate the chat box/WhatsApp function on Inntel's booking tool.
- Create client profiles and manage client databases.
- Process VCC (virtual credit card) payments for bookings.
- Support all client implementation plans as required.
- Assist in the training of new starters from other departments.
- Support with specific projects and general reviews as required.
- Support with Audits, H&S and Compliance checks.
- Practice total quality commitment, to the mutual benefit of the company and its clients.
- Any other office support tasks as required.
We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.
Salary: 26,624 per annum. Hours: 40 hours per week.
Business Travel Administrator employer: Job Search Place Limited
Inntel is an exceptional employer that fosters a vibrant, people-first culture, prioritising the well-being of its teams while offering generous benefits such as an employer-paid Health Cash Plan, increasing annual leave, and professional development opportunities. Located in the heart of the UK's largest independent meetings and events management company, employees enjoy a supportive environment that encourages growth, teamwork, and recognition, making it an ideal place for those seeking meaningful and rewarding careers in business travel administration.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Administrator
✨Tip Number 1
Get to know the company culture before your interview. Inntel is all about being people-first, so show us how you align with that mindset. Research their values and think of examples from your past experiences that demonstrate your customer service skills.
✨Tip Number 2
Practice your phone manner! Since you'll be handling a lot of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with managing expectations and answering queries.
✨Tip Number 3
Be ready to showcase your attention to detail. In this role, you'll be logging travel requirements and managing client databases. Bring along examples of how you've successfully managed similar tasks in the past to impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Travel Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Travel Administrator role. Highlight your customer service and administrative skills, and don’t forget to mention any relevant experience with managing calls and emails!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention why you’re excited about working at Inntel and how your positive attitude and attention to detail make you a great fit.
Showcase Your Team Spirit:In your application, emphasise your ability to work independently while thriving in a team environment. Share examples of how you've collaborated with others in previous roles to achieve common goals – we love a good team player!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our vibrant team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Inntel. Understand their history, values, and what makes them the UK's largest independent meetings and travel management company. This will not only impress your interviewers but also help you align your answers with their culture.
✨Showcase Your Customer Service Skills
Since customer service is at the forefront of this role, prepare examples from your past experiences where you excelled in client interactions. Highlight your ability to manage expectations and build strong relationships, as these are key traits they’re looking for.
✨Demonstrate Attention to Detail
As a Business Travel Administrator, an eye for detail is crucial. During the interview, be ready to discuss how you ensure accuracy in your work. You might even want to bring along a sample of your previous work that showcases your meticulousness.
✨Be Ready to Discuss Teamwork and Initiative
Inntel values both independent workers and team players. Prepare to share instances where you successfully collaborated with others while also taking the initiative when needed. This balance is essential for thriving in their vibrant workplace.
