At a Glance
- Tasks: Lead a dynamic support team to enhance client experiences and drive service excellence.
- Company: Join Verisk, a global leader in data and analytics for the insurance industry.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Make a real impact on client satisfaction and shape the future of insurance solutions.
- Qualifications: Experience in customer-facing software support and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
At Verisk, we help the world see new possibilities. As a global leader in data, analytics, and technology, we support the insurance industry with insights that drive better decisions, stronger performance, and long-term resilience. Within Verisk, Specialty Business Solutions brings together deep insurance expertise and powerful software platforms. This business unit has built a strong reputation for delivering specialist solutions across insurance and reinsurance markets. Backed by Verisk's scale and investment, we continue to expand our capabilities and strengthen our long-standing client relationships. This role offers the opportunity to shape how clients experience our products at a critical stage of their journey.
The role involves leading the support function responsible for delivering a reliable, high-quality service to our global clients. You will play a central role in the post-implementation experience, ensuring that support services are responsive, well-managed, and continuously improving. You will work closely with clients, internal teams, and leadership to strengthen service delivery, improve processes, and develop a team that consistently performs at a high level. This is a role with real ownership, where your decisions and leadership will directly influence client satisfaction and long-term success.
Responsibilities:
- Leading the day-to-day operation of the support function, ensuring consistent and high-quality service delivery.
- Acting as the escalation point for client issues, resolving complex challenges with confidence and urgency.
- Driving continuous improvement across support processes, tools, and ways of working.
- Ensuring service level agreements are met and performance is actively tracked and managed.
- Building strong relationships with clients through regular service reviews and ongoing engagement.
- Managing team capacity, recruitment, and resource planning to meet demand.
- Coaching and developing team members through clear objectives, structured feedback, and career planning.
- Creating a motivated team with strong accountability, capability, and performance standards.
- Supporting smooth transition from project delivery into live service, including go-live and hypercare phases.
- Providing structured service reporting to internal stakeholders and clients.
- Managing support-related projects, including chargeable work and out-of-hours support where required.
- Partnering with product and technical teams to support product improvements and strategic initiatives.
- Ensuring processes are documented, knowledge is captured, and best practices are followed consistently.
- Managing operational and security risks within the team and maintaining compliance with corporate standards.
- Keeping client outcomes at the center of all support activity.
Qualifications:
- Strong experience in a customer-facing software support environment, including leadership responsibility.
- Proven ability to manage and develop teams in a fast-paced, high-pressure environment.
- Experience working with demanding or high-profile clients.
- Excellent communication skills, including presenting to a range of audiences.
- Strong problem-solving skills with a practical and considered approach.
- Comfortable working with complex software products and technical environments.
- Strong SQL skills and familiarity with Microsoft SQL Server tools.
- Ability to prioritize and resolve issues within defined service levels.
- A leadership approach that motivates, supports, and develops individuals.
- Understanding of ITIL principles and service management practices.
Business Support Manager employer: Job Search Place Limited
At Verisk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Business Support Manager, you will have the opportunity to lead a dedicated team in a supportive environment, with access to ongoing professional development and career growth. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to make a meaningful impact in the insurance industry from our vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Support Manager role.
✨Tip Number 2
Prepare for interviews by researching Verisk and understanding their products and services. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer-facing software support. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Business Support Manager position!
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Business Support Manager role. Highlight your experience in customer-facing software support and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and experience with high-profile clients.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved processes or led teams to success. We love seeing numbers and results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with Verisk's products and services, especially how they relate to the insurance industry. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. This will highlight your leadership style and problem-solving skills.
✨Prepare for Client Scenarios
Expect questions about handling client issues and maintaining relationships. Think of specific situations where you've dealt with demanding clients or complex challenges. Be ready to discuss how you approached these scenarios and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in this role. This shows your interest and helps you gauge if the company is the right fit for you.
