Business Support Administrator - Tax Service Line

Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first class team and, to do so, we know that we need a diverse mix of talented people doing their best work. If you're ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!

We have a great opportunity for a Business Support Administrator, supporting the Tax Service Line to join our team in the Gatwick office. This is an opportunity to provide comprehensive administrative support to the tax service line, while also ensuring smooth day to day office and ad hoc reception operations. The post holder supports a range of business processes and contributes to a welcoming and professional environment for clients and colleagues alike.

Why Menzies? At Menzies, our culture is our cornerstone. We blend technical excellence with genuine care for our people and clients. With over 1100 colleagues in the UK, we've built a culture based on shared values and mutual respect. Here’s why you’ll love working with us:

• People First: Our work life balance isn't just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the Best Places to Work 2024, 2025 and 2026.
• Work with Inspiring Clients: You'll be working with a range of clients so no two days will be the same.
• Collaborate Across The Firm: Working with various people across the firm to raise the profile of Menzies Academy.
• Innovate with Purpose: We're always looking for better ways to work - leveraging tech, simplifying complexities, and delivering value.
• Empathy at Our Core: We don't just serve our clients; we build trusted relationships that stand the test of time.

Key Responsibilities

Here's what you’ll be doing:

• Tax service line support, as required, including:
• Liaising with colleagues and clients to gather tax return information.
• Preparing tax return letters using agreed templates.
• Speaking to HMRC on clients' tax matters where appropriate and in line with team guidance.
• Assisting with iXBRL tagging of accounts and e-filing corporation tax returns.
• Assisting with the preparation of engagement letters and supporting AML procedures.
• Writing up meeting notes and circulating or filing them as required.
• Scanning, saving and filing HMRC letters and other tax correspondence in line with team procedures.
• Providing administrative cover for the tax team during holidays and periods of absence, where required.
• General business support to the office teams as required including:
• Provide front of house cover of reception during office hours on an ad hoc basis.
• Greeting clients and visitors to the office warmly and professionally and offering them help immediately.
• General site property management, liaising with external contractors, including cleaners, managing agents and equipment maintenance.
• Signing in visitors, supplying visitor badges and monitoring the visitor logbook.
• Notifying the appropriate individual of their visitor arrival.
• Taking and directing calls or referring enquiries.
• Completing administrative tasks including filing, delivering and accepting mail and assisting with daily banking.
• Car park management and booking of car parking spaces.
• Maintaining front door security and reporting any suspicious activity.
• Keeping meeting rooms tidy and supplied with basic office stationery, including pens and note pads.
• Setting up meeting facilities, for example video conference facilities.
• Working with our various teams and assisting with events, for example breakfast seminars.
• Client correspondence including telephone and video calls, letters and emails.
• Arranging catering for meetings and daily office use.
• Monthly billing procedures including drafting bills.
• Supporting the bank audit letter process.
• Maintaining the CCH database, including updating record changes, setting up new records, running reports as required and general maintenance to ensure records are up to date and in line with firm policies.
• Maintaining archive storage records, including ordering records back when required, returning or sending new records to storage.

This is an indicative list of tasks and responsibilities but is not exhaustive.

Skills, Knowledge & Expertise

What We're Looking For:

• Qualifications: GCSEs (or equivalent) in English and Maths, or relevant workplace experience. A positive attitude and willingness to learn are just as important as formal qualifications.
• Skills & Experience: We're looking for someone who is organised, proactive, and enjoys working as part of a professional team. You’ll bring:
• Strong administrative and organisational skills.
• Excellent time management and the ability to prioritise tasks effectively.
• A friendly, professional, and approachable manner.
• Good IT skills, including confidence using Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent attention to detail and basic numerical skills.
• The ability to handle confidential information with discretion and professionalism.
• A willingness to learn and adapt to new systems and technology.
• A reliable, flexible approach and the ability to remain calm under pressure.

What Makes You Successful in This Role:

You’ll thrive in this position if you enjoy:

• Building positive relationships with colleagues and clients.
• Delivering high-quality, accurate work with attention to detail.
• Managing changing priorities and staying organised in a busy environment.
• Providing excellent service and contributing to a positive client experience.
• Communicating proactively and keeping others informed.
• Sharing knowledge and supporting team members when needed.
• Taking ownership of your personal development and continually looking to improve.

Previous Experience:

Experience within a tax, accountancy, or professional services environment would be beneficial, but it’s not essential. We welcome applications from candidates with transferable administration and customer service experience who are eager to develop their career.

Travel: There may be occasional opportunities to travel to other offices when required.

Job Benefits

Why Join Us? At Menzies, we know that success starts with our people. That’s why we offer:

• Career Development: From learning opportunities to career coaching, we’ll help you achieve your goals.
• Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave, to name a few.
• Flexibility That Works for You: Agile working is embedded in our culture.
• Perks That Go Beyond: From volunteering days to wellbeing initiatives, we care about your whole self.

To find out more about our benefits please read here.