At a Glance
- Tasks: Assist patients and manage calls in a friendly, efficient manner.
- Company: Join a supportive medical practice focused on patient care.
- Benefits: Flexible part-time hours and a positive work environment.
- Other info: Opportunity for growth and training in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking part‑time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.
Responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone.
- Contribute towards efficiency and ensure that total confidentiality is maintained when dealing with patients and medical documentation.
- Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries.
- Processing repeat prescription requests.
- Making appointments for practice patients with the appropriate health‑care professional.
- Processing requests for home visits.
- Taking and delivering messages.
- Processing non‑NHS claim forms and private referral letters.
- Collecting fees for non‑NHS work.
- Updating patient computer records as required.
- Informing patients of the results of tests and investigations.
- Filing manuscript information and maintaining patient medical records.
- Testing the clarity of the telephone message in accordance with practice procedures.
- Securing the practice premises and setting the alarm at close of day in accordance with practice procedures.
- Receiving specimens from patients and batch delivery to collection point.
- Other one‑off essential duties deemed necessary to ensure the smooth running of the practice, e.g. tidying the workplace, assisting the doctors, etc.
Shift Options
- Option 1 – Mon 8:00–14:00, Wed 12:30–18:30, Thurs 14:00–20:00, Fri 14:00–20:00 (total 23 hrs) at Bushey Branch.
- Option 2 – Mon 08:00–13:30, Thurs 08:00–18:00 (total 21.5 hrs) at Bushey Branch.
Qualifications
- GCSEs in Maths and English.
- Customer Service experience.
- Call centre experience.
- Medical Receptionist and EMIS Web experience an advantage but not essential.
- A positive can‑do attitude together with good team working.
- Background in General Practice Reception an advantage but not essential.
- Experience with EMIS an advantage but not essential.
- Commitment to a full 2‑week training programme required on acceptance of this role.
- Ability to work set shifts and days according to surgery requirements (minimum of 3 half‑days).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.
Medical Receptionist (Part Time) in Bushey employer: Job Search Place Limited
Join our dedicated team at the surgery, where we prioritise a supportive and friendly work environment for our part-time Medical Receptionists. With flexible shift options and a commitment to employee growth through comprehensive training, we ensure that our staff feel valued and empowered to provide exceptional patient care in the vibrant community of Bushey.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist (Part Time) in Bushey
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the surgery. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how it relates to the Medical Receptionist role.
✨Tip Number 3
Show off your skills! During the interview, highlight your call centre experience and any relevant customer service skills. Be ready to share specific examples of how you've handled difficult situations or provided excellent service in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team at the surgery.
We think you need these skills to ace Medical Receptionist (Part Time) in Bushey
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about assisting patients, make sure to highlight any customer service experience you have. We want to see how you've made a positive impact in previous roles, so share specific examples!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like handling phone calls, managing appointments, and maintaining patient confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Etiquette
Since this job involves 95% phone work, practice your phone skills! Conduct mock calls with friends or family to improve your communication style. Focus on being courteous, clear, and professional, as these qualities are essential for making a positive impression on patients and colleagues alike.
✨Showcase Your Customer Service Skills
Highlight any previous customer service experience during the interview. Be ready to share specific examples of how you've handled difficult situations or provided excellent service. This will demonstrate your ability to contribute positively to the practice team and enhance patient satisfaction.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how the practice handles high call volumes. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.
